Welcome to JellyThemes support system!
Please make sure you include the following information before open your ticket:
-
Purchase Code
( Find purchase code )
If you do not include a purchase code, we may request this information as our first response. -
Link to your site.
If something isn't working, please send us a link to the page where it isn't working. -
Include a WordPress login
The fastest way for us to help is for us to view your backend setup. -
Update our theme to last version before submit ticket
Make sure that you are running the latest version of theme. -
Disable third party plugins
Try to deactivate all plugins(except third party plugins relate with our themes) and see if problem is resolved or not.
My support has expired. What should I do?
When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : https://goo.gl/8iidO6 ( more info: https://themeforest.net/page/item_support_policy )
Support policy:
Item Support includes:
- Responding to questions or problems regarding the item and its features
- Fixing confirmed bugs in the theme code
- Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
- Customization and installation services
- Support for third party plugins and non-theme related code