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Welcome to JellyThemes support system!

Please make sure you include the following information before open your ticket:

  • Purchase Code ( Find purchase code )
    If you do not include a purchase code, we may request this information as our first response.
  • Link to your site.
    If something isn't working, please send us a link to the page where it isn't working.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Update our theme to last version before submit ticket
    Make sure that you are running the latest version of theme.
  • Disable third party plugins
    Try to deactivate all plugins(except third party plugins relate with our themes) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : https://goo.gl/8iidO6 ( more info: https://themeforest.net/page/item_support_policy )

Support policy:

Item Support includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing confirmed bugs in the theme code
  • Providing updates to ensure compatibility with new WordPress versions

Item support does not include:

  • Customization and installation services
  • Support for third party plugins and non-theme related code

  Article Categories

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