I have just bought this theme and have been trying to create a website with it and I am not happy with my purchase. This visual composer doesn't work with the templates, so I cannot use a slider and then add content. I would like a refund on this theme as it doesn't work as you have desribed as "Literally within minutes you can build complex layouts with drag and drop interface without touching a single line of code."
I have tried this and it still is not working. The content is still not showing on the page. I have also looked at the documentation and it still doesn't help. I am really not happy with the hassle of this theme!
I had promised a client to build a website and had a strict deadline to meet. Due to the problems with this theme I failed this deadline and lost the client. I have shown colleagues of mine the theme and they have all agreed that it is not as described. Please arrange for a refund.
In order to test and use the theme it has to be downloaded so therefore how can you base not giving the refund on this comment. Yes I have downloaded it as I needed to work on it but could not then customise it I have looked at previous reviews and I am not the only the one that has had this issue. I draw your attention to your wording "Literally within minutes you can build complex layouts with drag and drop interface without touching a single line of code." You have a sold a product which I had problems with straight away and spent time trying to work on. Having bought this theme from Envato, who states "an item is 'not as described' if it is materially different from the item description or preview so you should expect the author to 'tell it like it is' when it comes to the features and functionality of items. If it turns out the item is 'not as described' you will be entitled to a refund."
Clearly if it doesn't work as you have described then you have mis-sold a product.
I have just bought this theme and have been trying to create a website with it and I am not happy with my purchase. This visual composer doesn't work with the templates, so I cannot use a slider and then add content. I would like a refund on this theme as it doesn't work as you have desribed as "Literally within minutes you can build complex layouts with drag and drop interface without touching a single line of code."
Hi,
Please check our explain below.
1. For one page version:
2. For multiple pages version:
I hope it's clearly for you now.
Also, please take a look in our documentation, it's contains some image explanation how the elixir theme working.
Best Regards,
Jelly Team
I have tried this and it still is not working. The content is still not showing on the page. I have also looked at the documentation and it still doesn't help. I am really not happy with the hassle of this theme!
Hi,
Maybe I can import a demo you want and you just need replace the image and content then use it?
You can choose demo version you want in: http://jellydemos.com/wordpress/elixir/landing then I will import it for you.
Please provide wplogin and website url so I can do it for you.
Best Regards,
Jelly Team
Hi
I had promised a client to build a website and had a strict deadline to meet. Due to the problems with this theme I failed this deadline and lost the client. I have shown colleagues of mine the theme and they have all agreed that it is not as described. Please arrange for a refund.
I look forward to hearing from you
Hi,
Our policy don't let you demand a refund because the files are already downloaded in your computer.
Our theme still working when I trying check it in my side so we don't accept this refund.
Best Regards,
Jelly Team
Hi
In order to test and use the theme it has to be downloaded so therefore how can you base not giving the refund on this comment. Yes I have downloaded it as I needed to work on it but could not then customise it I have looked at previous reviews and I am not the only the one that has had this issue. I draw your attention to your wording "Literally within minutes you can build complex layouts with drag and drop interface without touching a single line of code." You have a sold a product which I had problems with straight away and spent time trying to work on. Having bought this theme from Envato, who states "an item is 'not as described' if it is materially different from the item description or preview so you should expect the author to 'tell it like it is' when it comes to the features and functionality of items. If it turns out the item is 'not as described' you will be entitled to a refund."
Clearly if it doesn't work as you have described then you have mis-sold a product.
I look forward to hearing from you.
Hi,
Because you don't want I help you import demo data for you so maybe it can't work properly in your side.
But I'm sure this theme work good for others customers from us.
For refund, please contact Envato directly. We are not permitted to do any sale related activity.
Thank you for your understanding. Wish all best in future for you.
Best Regards,
Jelly Team