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  Public Ticket #1043757
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  •  1
    Ashlee started the conversation
    January 31, 2017 at 9:35pm

    I'm having issues installing the rebirth theme. it's not installing at all. When i click the upload new theme button it stalls during the upload & then i get a message from wordpress saying "are you sure you want to do this?"



  •  1
    Ashlee replied
    February 2, 2017 at 4:35am

    Hello.... I haven't heard anything from anyone... not even a confirmation...

  •  850
    Jelly replied
    February 2, 2017 at 11:55am

    Hi,

    I'm so sorry for late, my country in lunar new year, so we don't working in few days.

    I think the problem come from your hosting, because the package size: 15M and if the upload size file less than it, it can't work.

    I think you can upload our theme via ftp. You can check the steps below:

    Upload Via FTP

    • WordPress files can also be uploaded manually via FTP.
    • Upload the files to /wp-content/themes/ folder on your server.
    • Login to your WordPress admin area to change the theme.
    • Check out the guide on WordPress.org here.

    Best Regards,
    Jelly Team