Okay
  Public Ticket #1083195
Import
Closed

Comments

  •   Guillermo Urkijo started the conversation
  •  840
    Jelly replied

    Hi,

    You can see the quick setup video: https://goo.gl/ReRLO2.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    I don't know what do you want said, maybe you can use english in here?

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    Sure, please use private reply and send your wplogin in next reply. I will import the sample demo for you.

    Maybe you can help me know the demo version you want? You can choose demo version in here: http://jellydemos.com/wordpress/shoot/cover/.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    I've tried import sample data for you, but seem there is problem with your host, so I can't finish it.

    Maybe you can send this screenshot to your host: http://take.ms/deAOQ, and ask them check it for you? You can tell me try import the sample demo for you and maybe they can know what going on here so they will fix it for you.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    I've tried again and still see this problem. Maybe you can ask them do for you?

    Still this trouble: http://take.ms/XIjBm8.

    You can send them the sample package below and follow this video to import it: https://goo.gl/ReRLO2.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    This not problem with the file, it's the problem from your hosting, because they have incorrect configuration, so the import can't process properly.

    But I have the last solution for your case now, I've created a package to install whole site for you through duplicator plugin. It's quite simple and easy to use.

    Please download the package from here:

    https://drive.google.com/drive/folders/0B9xBgiUWoZwWODJON1JFTmkzQUE?usp=sharing

    You can check the quick instruction here:

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    Are you run it yet? You will need run: website-address/installer.php, then it will start the setup process for you.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    You can see my side with my screenshot below, the database not work well for me.

    http://take.ms/qCJP3

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    Now, I got the error that database not empty.

    The database "DB2902675" has "171" tables. The Duplicator only works with an EMPTY database. Enable the action "Connect and Remove All Data" radio button to remove all tables and or create a new database. Some hosting providers do not allow table removal from scripts. In this case you will need to login to your hosting providers control panel and remove the tables manually. Please contact your hosting provider for further details. Always backup all your data before proceeding!

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    The problem not come from your database, the problem by the duplicator package installer not allow to install in a database have data.

    You will need create empty database, if you can't create new database or you can't understand how to create it, ask your hosting provider and they will help you do it.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    I think I'm understand why, I will help you import it in today. I will create new duplicator package for you.

    Sorry for all inconvenience.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    Yes, I need your help to remove all current content and upload new package.

    https://drive.google.com/drive/folders/0B9xBgiUWoZwWODJON1JFTmkzQUE?usp=sharing

    I'm waiting two hours to remove all content to help you import it soon, but it still not finish yet and I'm need offline now, it's 1h30 AM in my country.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •   Guillermo Urkijo replied privately
  •   Jelly replied privately
  •   Guillermo Urkijo replied privately
  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    You will need remove all duplicator file. Go to duplicator tab and you will see an option to remove it.

    Best Regards,
    Jelly Team

  •   Guillermo Urkijo replied privately
  •  840
    Jelly replied

    Hi,

    1. For the thumbnail size, please check here: http://take.ms/SQSBh.

    2. For the album problem, please try update two posts to see any change.

    Best Regards,
    Jelly Team