Okay
  Public Ticket #1163446
Website Layout
Closed

Comments

  • Pamela started the conversation

    I am unable to get the pages to match up with what is showing below on the page.  Also, how to rearrange them.  On the menu, I have contact as last, but on the scroll page, it shows first.  How do I adjust this?


    Also - pictures?  I thought this was a drag and drop site and feel like I'm missing that part?


    Thank you!  

  • Pamela replied

    Also, I know this is a one page theme, but is there a way to add hyperlinks to other pages?  EX:  On the team section, could there be a hyperlink to a new page for them that would provide a bio and pic of them?


    Thanks

  •  840
    Jelly replied

    Hhi,

    1. For the section, the menu will decision the order of section in home page.

    2. Unfortunately, in solido theme not support for single team post. It will need customize and we don't provide support for it because it's beyond our support policy.

    Best Regards,
    Jelly Team

  • Pamela replied

    Ok - thank you.  However, my menu does not reflect how the pages are ordered.  I have contact as the last on my menu, but is showing first on my page.  Also, some pages when clicked from the menu, dont scroll down the page.  

    Page is universal-signature.com  Thank you

  •  840
    Jelly replied

    Hi,

    You will need use section menu instead use page menu item. Add section to menu, please check this screenshot:

    Best Regards,
    Jelly Team

  • Pamela replied

    Hi,

    Thank you.  Im feeling a little crazy because I don't see that on mine...

    Attached is a screenshot.  Thank you,


  •  840
    Jelly replied

    Hi,

    Did you try follow my step to enable in previous screenshot?

    Best Regards,
    Jelly Team

  • Pamela replied

    I don't see the same options as you?  I had posted a screenshot in the last reply.  How do I enable the services section?

  •  840
    Jelly replied

    Hi,

    Maybe you can provide wplogin via private reply so I can check it?

    Best Regards,
    Jelly Team

  •   Pamela replied privately
  •  840
    Jelly replied

    Hi,

    You can check my screencast to add section in your menu here: http://take.ms/Hmb8Q.

    Best Regards,
    Jelly Team

  • Pamela replied

    Thank you for your help here!  

    I thought visual composer also came with this theme?  Is that not the case?  Do I need to purchase this additional?  if so, can you tell me what I need to get that set up? 


    Thanks

  •  840
    Jelly replied

    Hi,

    The visual composer come with our theme. If you need last version, you can get it in attached file.

    Best Regards,
    Jelly Team

  • Pamela replied

    It's not loading on my site? 


    Can you help?

  •  840
    Jelly replied

    Hi,

    Sure, maybe you can help me know it not loading from where and please provide wplogin so I can check it.

    Also, please send your information via private reply.

    Best Regards,
    Jelly Team

  •   Pamela replied privately
  •  840
    Jelly replied

    Hi,

    You can add visual composer for support the custom post type you want in here:

    http://universal-signature.com/wp-admin/admin.php?page=vc-general

    Best Regards,
    Jelly Team

  • Pamela replied

    The map is also not working.  Please advise

  •  840
    Jelly replied

    Hi,

    I've updated the api key for you, now it's working, please check your website.

    Best Regards,
    Jelly Team

  • Pamela replied

    Thank you!x

  •  840
    Jelly replied

    Hi,

    No problem, do you still need my help in anything else?

    Best Regards,
    Jelly Team

  • Pamela replied

    Last issue (I hope - haha).  When I add a pic to the team, the picture doesn't show up.  How do I get it to appear?  Thank you,

  •  840
    Jelly replied

    Hi,

    Maybe you can provide ftp information so I can check it with our developer?

    Best Regards,
    Jelly Team

  • Pamela replied

    I dont have it on the ftp site, was just building it.

  •  840
    Jelly replied

    Hi,

    We will try if we can fix through wordpress dashboard.

    Best Regards,
    Jelly Team

  • Pamela replied

    Thank you

  •  840
    Jelly replied

    Hi,

    Our developer had response for me. It's require FTP information to check the source code. Maybe you can request it?

    Best Regards,
    Jelly Team

  • Pamela replied

    Im not sure I follow.

  •  840
    Jelly replied

    Hi,

    I'm wait your ftp information.

    Best Regards,
    Jelly Team

  • Pamela replied

    So through the hosting account?  

  •  840
    Jelly replied

    Hi,

    You can ask your hosting provider about it. They will help you create ftp account within few minutes.

    Best Regards,
    Jelly Team

  • Pamela replied

    Ok - we use godaddy so you need the login to that?  I think I have an ftp site there.

  •  840
    Jelly replied

    Hi,

    Yes, we need ftp information to login and check the source code.

    Best Regards,
    Jelly Team

  • Pamela replied

    The Visual composer is still not loading on pages?

  •  840
    Jelly replied

    Hi,

    We can't know anything when not check your source code, please provide it for us.

    Best Regards,
    Jelly Team

  • Pamela replied

    it is universal-signature.com  what do you mean, my source code?

  •  840
    Jelly replied

    Hi,

    When we're checked your site via wordpress dashboard, it's restriction to check the theme file, we will need access through FTP to check the theme file, I hope it's clearly for you now.

    Best Regards,
    Jelly Team