Hi, my site recently upgraded to wordpress v4.7.4 and now my site displays a blank screen with these symbols " ?> ;?> ". Could you assist me in resolving this and get my site working again? Thank you.
Thank you for your help, I don't see anything problem with backend, maybe you can provide ftp information so I can check it with my developer? Sorry for all inconvenience.
Sorry, I've sent an replied, but seem the system restore so my reply missed.
Maybe you can deactivate all third party plugins not relate with our theme? Our developer tried active other themes and the problem still exist, so we think it's problem with plugins not from our theme.
Hi, my site recently upgraded to wordpress v4.7.4 and now my site displays a blank screen with these symbols " ?> ;?> ". Could you assist me in resolving this and get my site working again? Thank you.
Hi,
Maybe you can provide website address, wordpress login and ftp information so we can check it.
Please use private reply to send your information.
Best Regards,
Jelly Team
Hi,
Maybe we can deactivate all third party plugins not relate with our theme to check it?
Best Regards,
Jelly Team
Hi,
Thank you for your help, I don't see anything problem with backend, maybe you can provide ftp information so I can check it with my developer? Sorry for all inconvenience.
Best Regards,
Jelly Team
Hi,
I've sent your ticket to our developer check it. We will get back for you as soon as possible.
Best Regards,
Jelly Team
Hi,
Can I get an update on this issue?
Thanks!
Hi,
Sorry, I've sent an replied, but seem the system restore so my reply missed.
Maybe you can deactivate all third party plugins not relate with our theme? Our developer tried active other themes and the problem still exist, so we think it's problem with plugins not from our theme.
Best Regards,
Jelly Team
Hi,
Oh, sorry for it. So your site work good again now? Do you still need my help in anything else?
Best Regards,
Jelly Team