Okay
  Public Ticket #1197866
Visual composer
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  • Alban started the conversation

    Hello, when i try to custom pages the visual composer is not working, it’s like the page is empty, but i already install the demo content.

    thanks to help me

  •  850
    Jelly replied

    Hi,

    Please check our explain below.

    For one page:

    Create child page (A) -> Choose parent page to home -> Add content to your child page (to your A page), then it will show up in your home page.

    For multiple page:

    The multiple version little difference, Create parent page (A) -> Create child page (B) -> Add content to your child page (B) -> To check the content layout, you must need use parent page link (link of parent page A).

    I hope it's clearly for you now.

    So the visual composer element not available in home page, it's available in child page of this page.

    Best Regards,
    Jelly Team

  •   Alban replied privately
  • Alban replied

    Hello,

    This is the first time that encounters so much problem to put a theme in place and manage it. Is it possible to be refunded from my purchase.

    Thanks

  •  850
    Jelly replied

    Hi,

    I can help you setup it with an example. Maybe you can tell me know what you can't change, I will take a look in it.

    Best Regards,
    Jelly Team

  • Alban replied

    Hello,

    the visual composer on the different pages is not available, when i want to custom the page, the visual composer is like an empty page.

  •  850
    Jelly replied

    Hi,

    I hope my screenshot to help you understand it better: http://take.ms/k0531.

    Best Regards,
    Jelly Team

  • Alban replied

    Hello

    OK but how can i have the content of the homepage in visual composer.

    I put my homepage parent but it's steel the same.

    Maybe can you give me the code of the home page i put it in a parent page... i don't know but i need the visual composer on the homepage with the demo content.

    Thanks

  •  850
    Jelly replied

    Hi,

    Unfortunately, the home page not display visual composer content.

    You can check the home page layout demo in my screenshot:

    http://take.ms/sD635

    Best Regards,
    Jelly Team

  • Alban replied

    OK, so can i be refund.

    Thanks for your understanding


  •  850
    Jelly replied

    Hi,

    Unfortunately, we can not accept with your reason because this is digital product and it's been downloaded already and this won't be fair with us too. We will only approve refund when the theme can't work as advertised or can't work as demonstrated in demo site.

    Best Regards,
    Jelly Team

  • Alban replied

    Sorry but you say the visual composer work on your theme, you didn't say visual composer work only on parent pages... when i buy a theme i choose it, most of the time, with the homepage demo content, but your homepage doesn't work... THE HOMEPAGE!!!! HELLO?? there's somebody in your office serious and aware of the situation?

    Come on, you cannot sell a theme, and after say, everything work but "Unfortunately, the home page not display visual composer content." ....

    And after say, but we cannot refund you, the home page doesn't work but we cannot refund you.

    Come on be serious.

  •  850
    Jelly replied

    Hi,

    Our home page work normally, it's work as demonstrated in demo site. But you want it's can add visual composer, it's beyond the theme features and it not include from our theme from start. I hope you can understand clearly it now.

    Best Regards,
    Jelly Team