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  Public Ticket #1211174
COMPATIBILITY VIDEO PLAYER IE
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  • chiapponi started the conversation

    Hello, I have a problem with the solido theme. The introductory video only works with firefox . Do you have a solution ? Someone already had this problem ? Thank’s for your help.

  •  850
    Jelly replied

    Hi,

    I'm not sure why, maybe you can provide ftp information so I can check it with my self?

    Best Regards,
    Jelly Team

  • chiapponi replied

    You can check with the html file ?  The website is in production but you can see it on : http://direction-innovation.fr/SITE/

  •  850
    Jelly replied

    Hi,

    I see this problem when checked your website, maybe you can check it with your hosting provider?

    SEC7118
     
    "XMLHttpRequest for [URL] required Cross Origin Resource Sharing (CORS). "
     
    An XMLHttpRequest was made to a domain that was different than your page's domain. This requires the server to return an "Access-Control-Allow-Origin" header in its response headers, but one was not returned.
     
    Note  This error code was removed in IE11 on Windows 10. It remains in IE11 for Windows 8.1 and Windows 7.
    The server must support CORS requests and return an appropriate "Access-Control-Allow-Origin" header with the resource. See CORS for XHR in IE10 for more info about CORS in response headers.

    Best Regards,
    Jelly Team

  • chiapponi replied


    Hi,
    I don't think this is the problem, when I test on a local server the video does not charge on ie and chrome, but work in Firefox.





  •  850
    Jelly replied

    Hi,

    It's work in my chrome but it's show the problem in my console from IE, I can't help you when it's the restriction from your server, it's impossible to touch anything to help you resolve it because it's from your part, please understand and ask your hosting provider.

    Best Regards,
    Jelly Team

  • chiapponi replied

    It doesn't work on a local network server,  so i think is not a problem of my hosting provider... :/


  • chiapponi replied

    When the website is load once, when i refresh it, the video works. Is there a solution to check if the video is fully loaded before the end of the main loading ? Or have you a solution for loading the video before the content ?

    Thank's for your help





  •  850
    Jelly replied

    Hi,

    I've updated question to our developer and check it. We will get back for you soon.

    Best Regards,
    Jelly Team

  • chiapponi replied

    Hi, have you find a solution ? Thank's for your help



  • chiapponi replied

    Hello, have you news about my question ? thank you