I am using a media grid to display some blog posts but it is no longer working (the posts won't load, just has the loading trailing dots animated). It is from WPBakery who thinks a plugin or the theme may be altering the code. Just wondered if you knew of the issue with this plugin with the EPIC theme or know of a fix worth trying? If not, do you have any recommendations on a workaround solution some other way?
Maybe you can try update memory in your website first, I got this problem when trying access blog summary page.
Fatal error: Allowed memory size of 94371840 bytes exhausted (tried to allocate 640 bytes) in /home/johnsolace/truesapien.com/wp-content/plugins/js_composer/include/classes/shortcodes/vc-line-chart.php on line 9
Sorry, unexpectedly been away. I've pdated the account permissions.
How did you get:
Fatal error: Allowed memory size of 94371840 bytes exhausted (tried to allocate 640 bytes) in /home/johnsolace/truesapien.com/wp-content/plugins/js_composer/include/classes/shortcodes/vc-line-chart.php on line 9
Hi,
I am using a media grid to display some blog posts but it is no longer working (the posts won't load, just has the loading trailing dots animated). It is from WPBakery who thinks a plugin or the theme may be altering the code. Just wondered if you knew of the issue with this plugin with the EPIC theme or know of a fix worth trying? If not, do you have any recommendations on a workaround solution some other way?
Kind regards,
John
Hi,
Maybe you can provide wplogin so I can check it? Sorry for late, because I don't see update in old ticket
.
Best Regards,
Jelly Team
Hi,
Maybe you can try update memory in your website first, I got this problem when trying access blog summary page.
Please change the account to admin permission.
Best Regards,
Jelly Team
Sorry, unexpectedly been away. I've pdated the account permissions.
How did you get:
Not sure what you mean?
Kind regards,
John
Hi,
It's out of memory, so I can access anything in your site, maybe you can follow this document:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
And update it in your site so I can access your blog page?
Best Regards,
Jelly Team
Apologies for the delay in reply. Will check wp-config and get back to you in 24hrs.
Kind regards,
John
Updated wp-config as suggested and updated on the site. You should be able to get in and check the issue now. Again, apologies for the delay.
Kind regards,
John
Actually - that seems to have done the trick. Thanks :-)
WIll double check on multiple devices tomorrow but looking good.
Nice one,
John
Hi,
Sorry for late, our support ticket gone down and difficult to connect so we cannot get back to you immediately.
So it's work well for you now?
Best Regards,
Jelly Team