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  Public Ticket #1213881
Menu doesn't work
Closed

Comments

  • marcduchesne started the conversation
    June 21, 2017 at 6:58am

    Hello,

    The menu on the left does not work. 

    What can I do? 

    Thank you

  •  840
    Jelly replied
    June 21, 2017 at 11:41am

    Hi,

    Maybe you can provide wplogin via private reply so I can check it?

    Best Regards,
    Jelly Team

  •   marcduchesne replied privately
  •   marcduchesne replied privately
  •  840
    Jelly replied
    June 22, 2017 at 7:09am

    Hi,

    I'm not sure why the menu not work, I will check it with our developer and get back for you soon.

    Best Regards,
    Jelly Team

  • marcduchesne replied
    June 22, 2017 at 7:19am

    Thank you :)

  •  840
    Jelly replied
    June 22, 2017 at 7:22am

    Hi,

    No problem, we will get back for you soon.

    Best Regards,
    Jelly Team

  •  840
    Jelly replied
    June 23, 2017 at 8:43am

    Hi,

    Maybe you can check it again? Our developer had updated it for you now.

    Best Regards,
    Jelly Team

  • marcduchesne replied
    June 27, 2017 at 12:49pm

    Hi, 

    Thank you! Menu is working but i can't see the other pages entirely :(

    Is there something I can do to fix it?

    Thank you 

  •  840
    Jelly replied
    June 27, 2017 at 6:23pm

    Hi,

    Maybe you can try update our theme and plugin again to make it work correct for you.

    You can replace it as update steps:

    Theme And Plugin Update

    Shoot theme: https://jellythemes.ticksy.com/?dl=870825

    Shoot plugin: https://jellythemes.ticksy.com/?dl=870824

    Best Regards,
    Jelly Team

  • marcduchesne replied
    June 28, 2017 at 6:31am

    Hello,

    It's the same version : 1.1

    After update, the menu doesn't work again :( I followed the video step by step.

  •  840
    Jelly replied
    June 28, 2017 at 8:54am

    Hi,

    Maybe you can provide ftp information? I will try do it again with my self.

    Please use private reply to send your information.

    Best Regards,
    Jelly Team

  •   marcduchesne replied privately
  •  840
    Jelly replied
    June 28, 2017 at 9:32am

    Hi,

    I've updated it for you now, please check your site again.

    Best Regards,
    Jelly Team

  • marcduchesne replied
    June 28, 2017 at 3:52pm

    Thank you, it works but no for "Bio" page

  • marcduchesne replied
    June 28, 2017 at 4:12pm

    and if i add a new page, i have the same problem. What can I do to fix it by myself please?

  •  840
    Jelly replied
    June 29, 2017 at 6:52am

    Hi,

    The bio page slug is: bio1, I've updated it for you yesterday and I think it's work good.

    The new link should be: your-domain/#page-slug.

    - How do check page slug:

    • Click Screen Options at the top right
    • Choose and make a check for slug
    • Check page slug at the end of the page

    - Then put your text in link text and custom link like: http://youraddress/#page-slug in custom link to make it work in your website.

    Best Regards,
    Jelly Team