I can install and configure everything in the theme, but when I try to import sample data is show me an error to import the first items. Other items like posts and images are corrects imported but not stuffs like events.
We already try to import in different servers through different computers, including in localserver but it don't work.
We tried to use the duplicator but have no success.
The main problem we have at theme is the area of "Tour Dates", "Upcoming Events" and "Contact" (attached).
In these cases, it looks like the configurations was not updated and when you try to change configurations at Visual Builder that is nothing you can configure. So these areas are shadow in gray at theme.
Do you have any plugin we can install to turn these features on?
I can setup it manually for you, but the test site 403 error now:
Forbidden
You don't have permission to access /sites/piero/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Sorry for late, maybe you can update my account to admin permission so I can process it, also I can reset your website? Please backup anything you need so we can start the process.
Sorry, I'm back now. I see you've input your content now, so I will correct other page as your layout.
Please add more post and multimedia post to display it as you want. The event posts display now, the problem because the event post not display past event so you can't see it before.
But I have problems in other two areas, can you help me please?
Gallery When you use filter, the gallery only apply it to the ones showed on page. For exemple, the gallery is showing 7 images, all of them are from category X. When I select category Y (that have at least 10 images) is shows no image. But if I click in "Show more"and than in category Y again, it show some images from Y. I need gallery to show the 7 images according to category I select.
Contact At home, when I click to configure Contact Form at VisualEditor it shows no information. So I can't configure this form.
Colors Only some colors are working but others don't change a thing - as the "Light Blue" that we want to use. We changed some codes to put the blue color but I'm afraid that some parts can be not updated, so the best way to be sure to all pages are in the correct color is changing it at the template options.
1. For the gallery, it's the ajax technical, you will need display all items first before you can use filter, we can't do anything to help you because it's impossible to do.
2. For the contact, it's the hard code, you will need add your email in: Settings -> General -> Admin Email.
3. For the light blue, please download my attached file and replace it in:
2) Excuse me, but why don't you use a form plugin to create customizable forms? So if I need to add fields I will have to change the it at code? There is o sense to use the Admin Email as default to it.
Hi,
I can install and configure everything in the theme, but when I try to import sample data is show me an error to import the first items. Other items like posts and images are corrects imported but not stuffs like events.
We already try to import in different servers through different computers, including in localserver but it don't work.
Can you help me, please?
Hi,
If you can use duplicator package, it's very easy for you. You can download duplicator package below:
https://drive.google.com/open?id=0B9xBgiUWoZwWT191cVZYdGhPS1U
Then follow the instruction below to install it:
https://optimwise.com/copy-migrate-wordpress-sites-with-the-duplicator-plugin/
Best Regards,
Jelly Team
Hello,
We tried to use the duplicator but have no success.
The main problem we have at theme is the area of "Tour Dates", "Upcoming Events" and "Contact" (attached).
In these cases, it looks like the configurations was not updated and when you try to change configurations at Visual Builder that is nothing you can configure. So these areas are shadow in gray at theme.
Do you have any plugin we can install to turn these features on?
Our test is in this address: http://www.hugny.com.br/sites/piero/
Thank you!
Hi,
I can setup it manually for you, but the test site 403 error now:
Best Regards,
Jelly Team
Hello,
Please do you have a return about this case?
Thank you!
Hi,
Sorry for late, maybe you can update my account to admin permission so I can process it, also I can reset your website? Please backup anything you need so we can start the process.
Best Regards,
Jelly Team
Hello,
Please do you have a return about this ticket?
Thank you!
Hi,
Sorry, I'm back now. I see you've input your content now, so I will correct other page as your layout.
Please add more post and multimedia post to display it as you want. The event posts display now, the problem because the event post not display past event so you can't see it before.
Best Regards,
Jelly Team
Hello, thank you.
Now the events are working.
But I have problems in other two areas, can you help me please?
Gallery
When you use filter, the gallery only apply it to the ones showed on page.
For exemple, the gallery is showing 7 images, all of them are from category X. When I select category Y (that have at least 10 images) is shows no image. But if I click in "Show more"and than in category Y again, it show some images from Y.
I need gallery to show the 7 images according to category I select.
Contact
At home, when I click to configure Contact Form at VisualEditor it shows no information.
So I can't configure this form.
Colors
Only some colors are working but others don't change a thing - as the "Light Blue" that we want to use.
We changed some codes to put the blue color but I'm afraid that some parts can be not updated, so the best way to be sure to all pages are in the correct color is changing it at the template options.
Can you help me, please?
Thank you,
Felipe
Hi,
1. For the gallery, it's the ajax technical, you will need display all items first before you can use filter, we can't do anything to help you because it's impossible to do.
2. For the contact, it's the hard code, you will need add your email in: Settings -> General -> Admin Email.
3. For the light blue, please download my attached file and replace it in:
It will work well for you.
Best Regards,
Jelly Team
Hello,
Please find my comments below:
1) Ok
2) Excuse me, but why don't you use a form plugin to create customizable forms? So if I need to add fields I will have to change the it at code? There is o sense to use the Admin Email as default to it.
3) I will try it and let you know ;)
Regards!
Hi,
Unfortunately, it's our director decision, but you can use any third party plugins for form if you want.
Best Regards,
Jelly Team