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  Public Ticket #1365341
Elixir theme - reservation issues
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Comments

  • Matias started the conversation
    November 11, 2017 at 3:53pm

    Hi!, im having some issues with the reservation form and home background.

    1. I dont need all the fields to be required but i cant find where can i disable them.

    2. Finally i never recieve the reservation to my email. Contact form work well.

    3. How can i set a photo for home background when is collapsed. I have a video background but when it is collapsed it shows a thumbnail of the video.

    Thanks in advance!

  •  850
    Jelly replied
    November 13, 2017 at 8:40am

    Hi,

    1. You can take a look in this file: elixir-jellythemes/inc/functions.shortcodes.php

    2. Please provide wplogin and ftp information via private reply so I can check it.

    3. To add background image in home video, please check my screenshot: 

    Best Regards,
    Jelly Team

  •   Matias replied privately
  •  850
    Jelly replied
    November 28, 2017 at 11:48am

    Hi,

    Sorry for late. I checked the reservation form and it's work well for me.

    http://take.ms/PLm7u

    Maybe you can check it with your hosting provider? Make sure they are allow PHP email.

    For the background image, this you mean the slider image not show up when you check in mobile device?

    Best Regards,
    Jelly Team

  •   Matias replied privately
  • Matias replied
    December 6, 2017 at 11:11pm

    Hi, can you see my ticket please, i have to finish this web this week. As i told you before it cant be a hosting issue because the contact form work well.

    Thanks.

  •  850
    Jelly replied
    December 7, 2017 at 10:23am

    Hi,

    Sorry for late. I've checked it few time and I don't know why it not work, maybe we can replace the reservation form with contact form 7?

    Best Regards,
    Jelly Team

  • Matias replied
    December 7, 2017 at 2:50pm

    Hi! 

    Ok, no problem. You replace the reservation form with contact form 7?

    What about with the mobile background problem? I couldnt find a solution.

    Thank you.

  •  850
    Jelly replied
    December 12, 2017 at 11:16am

    Hi,

    Sorry for late, I checked your site and I'm not sure why the background image not work properly in your site, I will check it with our developer and get back for you soon.

    For the reservation form, I will setup it for you within 24 hours in your site.

    Best Regards,
    Jelly Team

  •  850
    Jelly replied
    December 14, 2017 at 9:56am

    Hi,

    Please add the css code in the path: Appearance -> Theme Editor -> Style.css, please put it in the end of the file:

    @media only screen and  (max-width : 1024px) {
  #home-slider .mbYTP_wrapper {
      opacity: 0 !important;
  }  
}

    Best Regards,
    Jelly Team

  • Matias replied
    December 17, 2017 at 8:01pm

    Hi,

    thanks that works like a charm :)

    the reservation form still doesnt work. Did you checked that?

  •  850
    Jelly replied
    December 18, 2017 at 7:45pm

    Hi,

    Glad it’s working for you now. Do you still need my help in anything else?

    Best Regards,
    Jelly Team

  • Matias replied
    December 18, 2017 at 7:49pm

    yes please, the reservation form still doesnt work. yout told me that you will setup contact form 7.

    thanks!

  •  850
    Jelly replied
    December 20, 2017 at 1:15pm

    Hi,

    I'm so sorry for late, I've setup a demo about reservation form with contact form 7 in here:

    http://latorneriaresto.com/reservation-form/

    This form still not config, so if you want use it, you will need config it first before you can use it. Also, the form use some custom style, so you will need add addtional class in row setting of visual composer.

    http://take.ms/oFRbH

    http://take.ms/5b1pw

    I'm so sorry for late again.

    Best Regards,
    Jelly Team