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  Public Ticket #1379056
Trouble getting site working
Closed

Comments

  •  1
    Andris started the conversation
    November 23, 2017 at 2:17pm

    Hi there

    We just tried to get the site working using your theme. But the import of the demo data didn't really work. The Layout of the albums pages doesn't look right. Can you please help us out?

    Regards

    Andris

  •  850
    Jelly replied
    November 28, 2017 at 11:34am

    Hi,

    Sorry for late, maybe you can use private reply and provide wplogin so I can check it.

    Best Regards,
    Jelly Team

  •   Andris replied privately
  •  850
    Jelly replied
    December 4, 2017 at 10:59am

    Hi,

    Sorry for late, I've updated the menu link for you now. Please check it again.

    Best Regards,
    Jelly Team

  •  1
    Andris replied
    December 18, 2017 at 12:12pm

    Hi Jelly Team

    Unfortunately your theme doesn't work as expected. So Is there a way you can refund the money we payed for the theme?

    Best regards
    Andris

  •  850
    Jelly replied
    December 18, 2017 at 7:52pm

    Hi,

    Unfortunately, we can not accept with your reason because this is digital product and it's been downloaded already and this won't be fair with us too.

    Maybe you can help me know what not work for you so we can try something to help you get it work?

    Best Regards,
    Jelly Team

  •  1
    Andris replied
    December 20, 2017 at 10:29am

    Sorry for the unconvenience. Seems like my client didn't know how to work with your theme. Things seem to work now.

    Best regards

    Andris

  •  850
    Jelly replied
    December 20, 2017 at 12:49pm

    Hi,

    No problem, do you still need my help in anything else?

    Best Regards,
    Jelly Team