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  Public Ticket #1390071
problem with sonorama video
Closed

Comments

  • Rodrigo started the conversation

    I have been having problems with the video homepage, it does not show any video please help

  •  850
    Jelly replied

    Hi,

    Please use private reply and send wplogin so I can check it.

    Best Regards,
    Jelly Team

  •   Rodrigo replied privately
  •  850
    Jelly replied

    Hi,

    Please check my screenshot:

    http://take.ms/RQH7k

    Best Regards,
    Jelly Team

  •   Rodrigo replied privately
  •  850
    Jelly replied

    Hi,

    Sorry so much, I will check it with our developer. Maybe you can provide ftp information so our developer can take a look in source code?

    Best Regards,
    Jelly Team

  •   Rodrigo replied privately
  •  850
    Jelly replied

    Hi,

    Seem I can't updated source code through ftp account, maybe you can check it again? I will need turn on debug mode to check it.

    Response:    227 Entering Passive Mode (66,70,150,218,138,246).
    Command:    STOR wp-config.php
    Response:    553 Could not create file.
    Error:    Critical file transfer error
    Status:    Starting upload of C:\Users\Loc\AppData\Local\Temp\fz3temp-2\wp-config.php
    Command:    PASV
    Response:    227 Entering Passive Mode (66,70,150,218,67,249).
    Command:    STOR wp-config.php
    Response:    553 Could not create file.
    Error:    Critical file transfer error

    Best Regards,
    Jelly Team

  •   Rodrigo replied privately
  •  850
    Jelly replied

    Hi,

    Thank you, I will check it with our developer and get back for you soon.

    Best Regards,
    Jelly Team

  •  850
    Jelly replied

    Hi,

    Sorry for late, maybe I can deactivate all third party plugins to check it?

    Best Regards,
    Jelly Team

  •   Rodrigo replied privately
  •  850
    Jelly replied

    Hi,

    After deactivate almost video, the home page work well again, please check it.

    I'm so sorry for late and inconvenience.

    Best Regards,
    Jelly Team