Okay
  Public Ticket #1403874
Audio autoplay
Closed

Comments

  •  2
    Eleanor started the conversation
    December 15, 2017 at 10:28am

    Ho do I remove the background audio?

  •  839
    Jelly replied
    December 18, 2017 at 2:51pm

    Hi,


    Maybe you can provide website address so I can check it?

    Best Regards,
    Jelly Team

  •  2
    Eleanor replied
    December 18, 2017 at 11:05pm

    It's not live at the moment. I just want to remove the background audio - I can find the css where the controls aren't displayed, but I cannot find where the audio src is. It's the epic html template.

  •  839
    Jelly replied
    December 19, 2017 at 8:11am

    Hi,

    I checked in my site and it's work well for me without sound, so I'm not sure what going on for you.

    http://jelly.tienloc.net/html/epic/

    Best Regards,
    Jelly Team

  •  2
    Eleanor replied
    December 26, 2017 at 12:31am

    Ok, where in the code do I specify that I don't want sound to autoplay when the site is loaded? I want to remove the background audio from the site.

  •  839
    Jelly replied
    December 26, 2017 at 10:30am

    Hi,

    I'm not sure where is the sound in your site, maybe you can provide website address so I can check it?

    Best Regards,
    Jelly Team

  •  2
    Eleanor replied
    December 26, 2017 at 1:26pm

    As I said previously, the site isn't live so I can't provide an address. The background audio starts as soon as the loader has completed.

  •   Eleanor replied privately
  •  839
    Jelly replied
    December 27, 2017 at 5:48pm

    Hi,

    Please try update this file in your site:

    /js/default.js

    Best Regards,
    Jelly Team

  •  2
    Eleanor replied
    December 30, 2017 at 5:00am

    Awesome, thank you!

  •  839
    Jelly replied
    December 30, 2017 at 10:25pm

    Hi,

    No problem, do you still need my help in anything else?

    Best Regards,
    Jelly Team