I found another machine and tests were ok, the website works fine (video and font), so I believe that maybe it's a problem with the first PC I tested, but I have no idea what could it be.
I'm not sure right now, it's not my machine. I'm going to check and reply to you as soon as I can. But if this is an isolated case as it seems to be, I'm feeling relieved.
Hello,
I'm facing some issues:
1. The video background is not working with Chrome/Windows (pages: Home and Work);
2. The font doesn't work with IE/Windows.
Please, tell me how to fix it.
Hello,
Could you please provide wp-admin login/password as a private message?
Best Regards,
Jelly Team
1. What version of Windows and Chrome are you using? Could you please tell us does our demo work for you? For example this one: http://jellydemos.com/wordpress/epic/multipage-works/
2. What version of IE are you using? Could you please send us a screenshot with this problem? Just any part of the site where fonts don't work.
Best Regards,
Jelly Team
1. What version of Windows and Chrome are you using?
Windows 8
Chrome 63.0.3239.132 64bits
It works fine with Mac.
Could you please tell us does our demo work for you? For example this one: http://jellydemos.com/wordpress/epic/multipage-works/
The video doesn't load neither on your demo or my website.
2. What version of IE are you using? Could you please send us a screenshot with this problem? Just any part of the site where fonts don't work.
IE 11.0.9600.18894
Please see attached the screenshot - it appears a serif font
I've contacted our developer about issues.
Meanwhile could you please open Chrome Developer Tools (https://developer.chrome.com/devtools) press Console and copy everything from it https://tppr.me/Sw2nI and post here?
Best Regards,
Jelly Team
Would it be this?
Sw2nI:1 The SSL certificate used to load resources from https://cdn.mxpnl.com will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information.
Sw2nI:1 The SSL certificate used to load resources from https://d37gvrvc0wt4s1.cloudfront.net will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information.
watch.js:32 [Deprecation] chrome.loadTimes() is deprecated, instead use standardized API: Navigation Timing 2. https://www.chromestatus.com/features/5637885046816768.
Cb @ watch.js:32
watch.js:32 [Deprecation] chrome.loadTimes() is deprecated, instead use standardized API: Paint Timing. https://www.chromestatus.com/features/5637885046816768.
Cb @ watch.js:32
Hello,
I am sorry for delay. We can't really replicate these issues so we need more time.
Could you please find another Windows PC and see if it (both issues) will work there?
Best Regards,
Jelly Team
Hello,
I found another machine and tests were ok, the website works fine (video and font), so I believe that maybe it's a problem with the first PC I tested, but I have no idea what could it be.
Hello again,
Yes, that's what we've thought too. We've tested it on several machines and also services like browserstack.com but nothing wrong.
Also other customers didn't report about problems like you've had.
On your Chrome are you using some ad blocking software or maybe your cookie weren't activated?
Best Regards,
Jelly Team
I'm not sure right now, it's not my machine. I'm going to check and reply to you as soon as I can. But if this is an isolated case as it seems to be, I'm feeling relieved.