Okay
  Public Ticket #1468684
Website down
Closed

Comments

  • Murat started the conversation

    Hello, This is emergency, Suddenly the website stop working, Today is Valentines day and We can not take any reservation because of the website is down, Can you please help me ASAP this i very important. 

    http://cafeisarn.co.uk

    Elixir - Restaurant HTML Responsive Template

  •  850
    Jelly replied

    Hello,

    I've contacted our developer about this issue.

    Could you please also contact your hosting provider. Maybe they can help to identify this problem?

    Best Regards,
    Jelly Team

  • Murat replied

    ALready contactd with hosting, there is no issue, definately there is a problem with the template, it was working before suddenly stop working, Please help me today is very important. Valentines day bookings etc... 

  • Murat replied

    on themeforest the template is not working too!! Please help 

    http://jellydemos.com/html/elixir/

  • Murat replied

    The template on themeforest is not working so this means everybody who are using this template effected. do you think it is hacking or something are we safe?

    http://jellydemos.com/html/elixir/

  •  850
    Jelly replied

    We noticed that too.

    Could you please comment a map section if you are using one? And also every embedded code (google statistics, facebook api and so on).

    Best Regards,
    Jelly Team

  • Murat replied

    I am sorry but I need to leave soon, IF there is a quick fix that would be great. At the moment I am creating a new simple website just to get a reservation, if you have a quick fix please let me kow 

  • Murat replied

    could you please at least let us know what is happening?

  •  850
    Jelly replied

    I am not sure. Our developer is working on this.

    Best Regards,
    Jelly Team

  •  850
    Jelly replied

    As a temporary solution please try this:

    The issue is with the latest Google Maps.
    If you force an earlier version by adding the following Tag, the template will work.
    http://maps.google.com/maps/api/js?key=[APIKEY]&v=3


    Best Regards,
    Jelly Team

  •  850
    Jelly replied

    Hello,

    Here's the latest version of Elixir with loading fix.

    Best Regards,
    Jelly Team

  • Murat replied

    Hi Could you please let me know what is changed in this file, I need to update on my website

    Which files I need to change to add the changes?

    Thanks

  •  850
    Jelly replied

    You should find and change one line to another in every file:

    <script type="text/javascript" src="http://maps.google.com/maps/api/js?key=[apikey]"></script>

    <script type="text/javascript" src="http://maps.google.com/maps/api/js?key=[apikey]&v=3"></script>

    Best Regards,
    Jelly Team

  • Murat replied

    is this fix an update or only revert back to old code? 

  •  850
    Jelly replied

    Not sure that I can understand you. It is an update of Elixir template to fix loading problem. The problem was in Google Map.

    You can download whole archive or change the <script> lines in your template files.

    Best Regards,
    Jelly Team