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  Public Ticket #1474331
Error with Elixir Theme Visual Composer
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  • Jhon Fredy started the conversation

    Hello Friends, I have a big issue with the visual composer I can’t use it, it doesn’t show the elements that I create either in the backend or frontend editor, the theme has the 5.0.1 and the newest version is 5.4.5 I really need help.

    Purchase codes

    • 25429e86-75ef-428a-929a-7583d6ae70ac - 15 Feb 2018 REGULAR LICENSE

  •  850
    Jelly replied

    Hello,

    5.4.5 version of VC is in the attachment.

    Best Regards,
    Jelly Team

  • Jhon Fredy replied

    Hello friends, I'm still have troubles with the theme, Here You can see the error with the visual composer... It doesn't show the content that I create or that exist.

    I really need your help :( asap

  •  850
    Jelly replied

    When changing any content inside of child pages you should view it's parent. Open Inicio page an you'll see changes you've made.

    Have you imported demo content? Have you downloaded Documentation?

    Best Regards,
    Jelly Team

  • Jhon Fredy replied

    Please see mi dashboard, I import all the demo content... but the visual doesn't work :( 

    https://elixirtheme.demo.site/wp-admin/ 

    user: Jellythemes

    pass: password

  •  850
    Jelly replied

    Chocolate cake recipe looks right because it's a post. If you want VC then you should activate it: https://envatohosted.zendesk.com/hc/en-us/articles/115003405669-How-to-Enable-Visual-Composer-on-All-Post-Types

    If you want to create a page you should check this example: https://tppr.me/l4Ds4. You are creating a parent page and then child sections. Child sections should have code, text and everything because parent page won't show anything.

    Take a look at About (child): https://elixirtheme.demo.site/wp-admin/post.php?post=366&action=edit. As you can see it has text. Also to change your section you can use https://tppr.me/evesW.

    Best Regards,
    Jelly Team

  • Jhon Fredy replied

    All rigth Thanks!

  •  850
    Jelly replied

    Hi,

    Glad it’s working for you now. Do you still need my help in anything else?

    Best Regards,
    Jelly Team

  • Jhon Fredy replied

    Hello there, I have an issue with the visual composer again, when I try to use the visual composer I can't see the content. Before you provide me a new version with the visual composer but now It doesn't work:

    Please see this page, I really need fix that.

    user: Jellytheme

    pass: Jelly1


  •  850
    Jelly replied

    Hello,

    Your Homepage shouldn't contain any content. All the data should be in child pages.

    User/pass don't work for me.

    Best Regards,
    Jelly Team