I'm having problems with updating the pages. I thought it might had to do with my internet connection but I keep having the problem everywhere I try to work on the site.
I made a page and everytime i click 'update' i get an error saying ERR_CONNECTION_RESET .
Then i refresh the page and al the work is gone. I keep getting this message so i cant update.
Start with switching the theme. You won't loose your content or theme settings.
If this won't help to identify problem then continue with plugins. Not sure how they store their settings and content, though... By WordPress standards you should be able to turn on/off them without any problem.
The thing is that you should make backup of your website quite frequently because everything could happen.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
I'm having problems with updating the pages. I thought it might had to do with my internet connection but I keep having the problem everywhere I try to work on the site.
I made a page and everytime i click 'update' i get an error saying ERR_CONNECTION_RESET .
Then i refresh the page and al the work is gone. I keep getting this message so i cant update.
Any idea on how i can fix this?
Thanks,
Hello,
Could you please change your theme to Twenty Seventeen, turn off plugins and try again?
Best Regards,
Jelly Team
will i not lose all my content, additional css and settings if i do so?
Start with switching the theme. You won't loose your content or theme settings.
If this won't help to identify problem then continue with plugins. Not sure how they store their settings and content, though... By WordPress standards you should be able to turn on/off them without any problem.
The thing is that you should make backup of your website quite frequently because everything could happen.
Best Regards,
Jelly Team
Ok so i switched the theme, turned off all plugins and i still get the error :(
turned it all back on and switched back to rebirth, still the same.
Hello,
I've checked your admin and everything seem to work completely normal. I've tried to create, save, edit a couple of pages and nothing unusual.
If you have a problem with default theme and turned off plugins then it's definitely your host.
Best Regards,
Jelly Team
Hello,
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team