I'm looking to use this Berk template for my online portfolio. I need to be able to add my custom logo to this site but am unable to do so in the "Site Identity" section in wordpress.
I know that in wp.com there is a "Header" section in which you can edit all parts of the header in the theme, but I'm using wp.org and I don't see an option for this in the customize section. However, I am able to add my logo for the favicon image in the "Site Identity" section, but I seem to be unable to add my personal logo to the site.
I don't seem to have that option. I'm using wordpress.org, not sure if that's makes a difference. These are my options I have once I login. If I go to the appearance panel, I'm still not able to change it within the Site Identity.
So I contacted my host about this issue. I should have full access to my template because I'm using wp.org as opposed to wp.com, so access should not be restricted to me at all. This isn't an issue they can fix; it should be solved through my theme provider. My host advised that I use plug-ins to add the logo to my site, but I want to verify that I'm unable to do any other way
I'm looking to use this Berk template for my online portfolio. I need to be able to add my custom logo to this site but am unable to do so in the "Site Identity" section in wordpress.
I know that in wp.com there is a "Header" section in which you can edit all parts of the header in the theme, but I'm using wp.org and I don't see an option for this in the customize section. However, I am able to add my logo for the favicon image in the "Site Identity" section, but I seem to be unable to add my personal logo to the site.
Hello,
If you want to change logo go to Berk Options > General > Logo image.
Best Regards,
Jelly Team
I don't see any this anywhere one I log into Wordpress...where would I find Berk Options?
Should be here: https://tppr.me/OsfV6
Best Regards,
Jelly Team
I don't seem to have that option. I'm using wordpress.org, not sure if that's makes a difference. These are my options I have once I login. If I go to the appearance panel, I'm still not able to change it within the Site Identity.
Could you please provide wp-admin login/password and website url as a private message so I can check it myself.
Best Regards,
Jelly Team
What's website address?
Best Regards,
Jelly Team
It says Page Not Found http://www.ryleewebster.com/wp-admin. Could you please check and give me a link to wp-admin?
Best Regards,
Jelly Team
I am trying to login to http://box5543.temp.domains/~ryleeweb with User/Pass you have given me and it says wrong email. Could you please check?
Best Regards,
Jelly Team
I am trying to login here: http://box5543.temp.domains/~ryleeweb/wp-login.php with this info https://jellythemes.ticksy.com/ticket/1550134/#comment-7724319 and it says Invalid username.
Best Regards,
Jelly Team
You should contact your host and because I think there is some problem with access roles.
Berk options should be here but access is restricted: http://box5543.temp.domains/~ryleeweb/wp-admin/admin.php?page=jellythemes_options
Best Regards,
Jelly Team
Ok, thank you for looking into this. I'll see what I can find out
So I contacted my host about this issue. I should have full access to my template because I'm using wp.org as opposed to wp.com, so access should not be restricted to me at all. This isn't an issue they can fix; it should be solved through my theme provider. My host advised that I use plug-ins to add the logo to my site, but I want to verify that I'm unable to do any other way
You haven't finished theme installation. I've installed all of necessary plugins and now it works.
According to Envato's Support Policy Installation in not covered by support: https://themeforest.net/page/item_support_policy (What's not included in item support).
Now please go to http://box5543.temp.domains/~ryleeweb/wp-admin/admin.php?page=jellythemes_options&tab=1
Set Logo image and Alternative Logo image.
Best Regards,
Jelly Team