I have been using your SONORAMA template for my webpage for about 3 years already and I love it! I’m also paying for the 6th months customer support fee for the template (since the one that was attached to the template purchase expired) and I’m very satisfied as well with your customer service.
Unfortunately something went wrong with the hosting were my site is located and my page is offline since a month and a half ago already because they (my webmasters) could not find its data base.
So, I have to do everything all over again!
As far as I understand, the template is still installed in the old hosting but without any content.
For job reasons, I urgently need my webpage to be online as soon as possible, so I will do everything at a new hosting from scratch. My question is, can I use the same template's license? Can I download it again from the Envato site? Or do I have to buy the license again?
Hope that is not the case, since the template that is installed in the old hosting won't be used anymore.
I would love to simply migrate everything from one hosting to another (including contents) but unfortunately, as I wrote before, there is no data base to support that.
Please let me know if I can simply download the template from the Envato site, install it in the new hosting and then upload my contents.
In advance thanks a lot for your always great and effective customer service!
Yes, sure, the template will be used on the same domain http://yeyodrummer.com/, but installed in a different hosting and rebuilt (with the content, photos, videos, bio, audios, etc) from scratch.
A nice update. The use of the template on a new hosting won't be necessary. Fortunately my webmaster was able to solve the problem today and my site is again live and online! http://yeyodrummer.com/ So great!
Thanks anyway for your time, attention and always effective customer service!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Hi!
I have been using your SONORAMA template for my webpage for about 3 years already and I love it! I’m also paying for the 6th months customer support fee for the template (since the one that was attached to the template purchase expired) and I’m very satisfied as well with your customer service.
Unfortunately something went wrong with the hosting were my site is located and my page is offline since a month and a half ago already because they (my webmasters) could not find its data base.
So, I have to do everything all over again!
As far as I understand, the template is still installed in the old hosting but without any content.
For job reasons, I urgently need my webpage to be online as soon as possible, so I will do everything at a new hosting from scratch. My question is, can I use the same template's license? Can I download it again from the Envato site? Or do I have to buy the license again?
Hope that is not the case, since the template that is installed in the old hosting won't be used anymore.
I would love to simply migrate everything from one hosting to another (including contents) but unfortunately, as I wrote before, there is no data base to support that.
Please let me know if I can simply download the template from the Envato site, install it in the new hosting and then upload my contents.
In advance thanks a lot for your always great and effective customer service!
Hello,
According to Envato's License policy it's one license per one domain. Will it be one the same domain: http://yeyodrummer.com/?
Best Regards,
Jelly Team
Hi!
Thanks for your quick and effective answer.
Yes, sure, the template will be used on the same domain http://yeyodrummer.com/, but installed in a different hosting and rebuilt (with the content, photos, videos, bio, audios, etc) from scratch.
The old hosting won't be used anymore.
Hi!
A nice update. The use of the template on a new hosting won't be necessary. Fortunately my webmaster was able to solve the problem today and my site is again live and online! http://yeyodrummer.com/ So great!
Thanks anyway for your time, attention and always effective customer service!
Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team