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  Public Ticket #1599445
XML Import fail
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  • Arnaud BOUCHERIE started the conversation

    Hello,

    I have an issue while importing the dezibel-demo-data XML file as we are getting "Failed to import" ... all the attached files.

    We then don't get the associated menu in Appearance > Menu.


    Could you please help as we tried everything and it still does not work.


    Thanks,

  •  850
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password as a private message?

    Best Regards,
    Jelly Team

  •   Arnaud BOUCHERIE replied privately
  •  850
    Jelly replied

    The problem is that your server can't handle images and attachments upload. It shows 503 Time-out error after some time of importing.

    But every page, event, album, menu loaded so you can add your images and tracks to them and everything will work.

    As for menu is that it was loaded too: http://wearefidji.com/beta/wp-admin/nav-menus.php?action=edit&menu=10. All you need to do is to change it's links to your website like I did for Home https://tppr.me/dyJQq

    Also please go to ThemeForest > Downloads > Dezibel > Download All Files & Documentation. Unzip it and check for Documentation. You'll find info on how to use our theme.

    Please check Documentation > Setup > Setup > One and Multipage Version One Page and add Row ID for Video Section https://tppr.me/NAC8n otherwise menu won't work correctly.

    Best Regards,
    Jelly Team