Hello we want to properly install the Dezibel theme with one particular demo, de dark version one, so could you please provide us with a tutorial or manual to do so.
Good night, we have tried to install the DEZIBEL theme following every instruction, along with the video and we upload the files from the zip you send us as well as the XML file but it just does not look ride as you can see in the image attached to this post, the menus are not the same as shown in the live demo, we do not understand why is nt the same, we would like to know where are we making mistake.
I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Good morning, here we attached the process of uploading images in to the Media Library, which is not working properly, we do not know if is a format issue, meaning: Is there a especial format for the images that you can upload on to the theme, is there a certain measure, certain resolution, we do not know, please let us know if that is the issue, other wise then something is not working properly with the image upload as you can see in the sequence of screen captures we are sending you. The other issue is with the thumbnails them selfs, we know we can change the view from thumbnails to filenames if we wish to do so, but we are talking about that the thumbnails should contain the image they are pointing at, in that way is easy to identify an image in the Media Library just by its thumbnail, and that is not happening right now, as you can see in the screen capture we are attaching concerning that specific issue.
I quite sure that this happens because of hosting problems but to make sure I need to make a couple of tests. Can I switch the theme to Twenty Seventeen for a test?
Good morning, thank you once again for the sick response, your support is great, it truly makes a difference. Thank you for pointing out the possibility that this could be a hosting service related issue. Please do set up the Theme Twenty Seventeen for the test, but please leave it back with the dark demo of Dezibel as soon as the test is through. Thank you once again for your excellent support!
Hello thank you for all your help, we are glad to tell you that finally the WordPress installation and the theme and working properly, we will let you know if any other issues come up.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Hello we want to properly install the Dezibel theme with one particular demo, de dark version one, so could you please provide us with a tutorial or manual to do so.
Thank you.
Good night, we have tried to install the DEZIBEL theme following every instruction, along with the video and we upload the files from the zip you send us as well as the XML file but it just does not look ride as you can see in the image attached to this post, the menus are not the same as shown in the live demo, we do not understand why is nt the same, we would like to know where are we making mistake.
Thank you so much.
Could you please send us wp-admin login/password and website url as a private message?
Best Regards,
Jelly Team
To fix this problem https://ticksy_attachments.s3.amazonaws.com/WhatsApp%20Image%202018-07-30%20at%2010.49.48%20PM_780.jpg please go to Albums > Edit > add Album cover.
To change Menu please go to http://esepelotuyo.kuthulmedia.com/wp-admin/nav-menus.php?action=edit&menu=2 and delete unnecessary items.
For Dark version you also need this option to be enabled https://tppr.me/B1r0Q.
I've fixed a couple of things. Please check and let me know.
Best Regards,
Jelly Team
I've added image to http://esepelotuyo.kuthulmedia.com/wp-admin/post.php?post=307&action=edit so now it works https://tppr.me/ikZvl. Please do the same for the rest of Albums.
And for the Home page you are using PRUEBA which doesn't have any images http://esepelotuyo.kuthulmedia.com/wp-admin/admin.php?page=revslider&view=slide&id=1. Please add some images or text to it's slides.
Best Regards,
Jelly Team
Thank you!
Great! I am glad that your problem is resolved.
I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!
Best Regards,
Jelly Team
Could you please show me the error message? Can't find it on attached images.
You can change to thumbnails in the Media by clicking on https://tppr.me/CSV6B.
Best Regards,
Jelly Team
Good morning, here we attached the process of uploading images in to the Media Library, which is not working properly, we do not know if is a format issue, meaning: Is there a especial format for the images that you can upload on to the theme, is there a certain measure, certain resolution, we do not know, please let us know if that is the issue, other wise then something is not working properly with the image upload as you can see in the sequence of screen captures we are sending you. The other issue is with the thumbnails them selfs, we know we can change the view from thumbnails to filenames if we wish to do so, but we are talking about that the thumbnails should contain the image they are pointing at, in that way is easy to identify an image in the Media Library just by its thumbnail, and that is not happening right now, as you can see in the screen capture we are attaching concerning that specific issue.
Thank you for all your help!
I quite sure that this happens because of hosting problems but to make sure I need to make a couple of tests. Can I switch the theme to Twenty Seventeen for a test?
Best Regards,
Jelly Team
Good morning, thank you once again for the sick response, your support is great, it truly makes a difference. Thank you for pointing out the possibility that this could be a hosting service related issue. Please do set up the Theme Twenty Seventeen for the test, but please leave it back with the dark demo of Dezibel as soon as the test is through. Thank you once again for your excellent support!
Unfortunately, the same problem with Twenty Seventeen: https://tppr.me/cy1pX and https://tppr.me/zip39.
Could you please try to increase PHP Memory Limit in WordPress: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/? Please also contact hosting company, maybe there is something in the logs that can help.
Best Regards,
Jelly Team
Thank you we will do!
Hello thank you for all your help, we are glad to tell you that finally the WordPress installation and the theme and working properly, we will let you know if any other issues come up.
Thank you once again.
So I guess we can close up this particular ticket!
Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team