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  Public Ticket #1861244
Multi level menu problem
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Comments

  • mystcman started the conversation

    Dear Support,


    I have a problem when a menu item contains sub items after clicking on the main element in mobile view after a second the menu is gone. How can we solve this?

  •  850
    Jelly replied

    Hello,

    I am sorry but could you please elaborate more, with video if possible? To open the sub menu you need to click outside the main element: https://tppr.me/NN13k

    Best Regards,
    Jelly Team

  • mystcman replied

    Hi,

    that is exactly our problem. The main element has no link and should not close the menu. This is not a normal behavior, because everybody click on the parent element text not on the side.

  •  850
    Jelly replied

    I've contacted our developers about this issue. Get back to you ASAP.

    Best Regards,
    Jelly Team

  • mystcman replied

    Hi, any news? Our client has got big problem with this issue, pls give us a proper solution for this.

  •  850
    Jelly replied

    We apologize for the delay. Our developers are working on this problem at the moment.

    Best Regards,
    Jelly Team

  • mystcman replied

    Ok thanks for the info.

  •   Jelly replied privately
  • mystcman replied

    Hi,

    this is not working. Now the parent menu item is ok, but if I click on the sub menu item nothing happens. So one problem solved another one created.

  • mystcman replied

    Hi,

    unfortunately, I had to solve the issue. Here is the solution. I am a bit sad because I had to wait almost 2 weeks for 2 line of bad code.


    $('.menu-link.main-menu-link').on('click', function(event) { if ($(this).parents('li') != undefined) { event.preventDefault(); event.stopPropagation(); } /* Act on the event */ });


    I am a senior web developer so I could make it my own, but I expect that if I buy something that is working.


    Thanks anyway you can close the issue.


  •  850
    Jelly replied

    Really sorry for all and thank you very much for sharing your solution with us. I am going to contact our developers about this.

    Best Regards,
    Jelly Team