I have a problem when a menu item contains sub items after clicking on the main element in mobile view after a second the menu is gone. How can we solve this?
I am sorry but could you please elaborate more, with video if possible? To open the sub menu you need to click outside the main element: https://tppr.me/NN13k
that is exactly our problem. The main element has no link and should not close the menu. This is not a normal behavior, because everybody click on the parent element text not on the side.
Dear Support,
I have a problem when a menu item contains sub items after clicking on the main element in mobile view after a second the menu is gone. How can we solve this?
Hello,
I am sorry but could you please elaborate more, with video if possible? To open the sub menu you need to click outside the main element: https://tppr.me/NN13k
Best Regards,
Jelly Team
Hi,
that is exactly our problem. The main element has no link and should not close the menu. This is not a normal behavior, because everybody click on the parent element text not on the side.
I've contacted our developers about this issue. Get back to you ASAP.
Best Regards,
Jelly Team
Hi, any news? Our client has got big problem with this issue, pls give us a proper solution for this.
We apologize for the delay. Our developers are working on this problem at the moment.
Best Regards,
Jelly Team
Ok thanks for the info.
Hi,
this is not working. Now the parent menu item is ok, but if I click on the sub menu item nothing happens. So one problem solved another one created.
Hi,
unfortunately, I had to solve the issue. Here is the solution. I am a bit sad because I had to wait almost 2 weeks for 2 line of bad code.
$('.menu-link.main-menu-link').on('click', function(event) { if ($(this).parents('li') != undefined) { event.preventDefault(); event.stopPropagation(); } /* Act on the event */ });
I am a senior web developer so I could make it my own, but I expect that if I buy something that is working.
Thanks anyway you can close the issue.
Really sorry for all and thank you very much for sharing your solution with us. I am going to contact our developers about this.
Best Regards,
Jelly Team