I have just update Wordpress and a few issues using the dashboard of the theme now. I have also updated the php, and the site is running really slow, nearly unusable for making changes. Any idea if this is expected?
I have set up a 1/5 column to show staff (see attached) but they are not running across the page.
The 'Send' function on the contact page isn't sending messages and doesn't give any message t sender when pressed, thanks.
1. It's working. You just need to wait more than a minute https://tppr.me/OwR5S. Please contact your hosting about this.
2. It seems that WPBakery doesn't support 5 columns even so you can choose them. I used this guide https://themes.artbees.net/docs/five-columns/ > Manually Creating Five Columns Layout – Second Approach to fix this issue. Please check and let me know.
3. The same behaviour when Twenty Nineteen enabled https://tppr.me/9xuTK. It takes 6+ seconds for your server to load WordPress's jquery.js file https://tppr.me/MkUYY and themes can't replace, edit or somehow affect this file. Please contact your hosting provider and ask about this.
4. Could you send me FTP access to your website? I need to activate WP_DEBUG.
5. Social Links. Please wait a little bit more and you'll be able to edit them https://tppr.me/3tIEU
Tried the email from this website https://temp-mail.org/en and received the mail correctly: https://tppr.me/Wwmrg. Are you sure that [email protected] is available and can receive messages from the same server?
Thanks, I have removed the extra from appearing at the bottom of the page.
The form still isn't working for me though. Where should the '[email protected]' address be in the backend/dashboard? The info address is working. When I fill in the form i get a 'Message Sent' notification but the email doesn't arrive at [email protected] and isn't in the junk folder.
Contact Form uses admin_email option you can set by going to wp-admin > Settings > General > Email Address. Please try a different email. You can also go to rebirth-jellythemes-plugin/mail.php:9 and try a different email by adding right to the code.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Hey,
I have just update Wordpress and a few issues using the dashboard of the theme now. I have also updated the php, and the site is running really slow, nearly unusable for making changes. Any idea if this is expected?
I have set up a 1/5 column to show staff (see attached) but they are not running across the page.
The 'Send' function on the contact page isn't sending messages and doesn't give any message t sender when pressed, thanks.
1. It's working. You just need to wait more than a minute https://tppr.me/OwR5S. Please contact your hosting about this.
2. It seems that WPBakery doesn't support 5 columns even so you can choose them. I used this guide https://themes.artbees.net/docs/five-columns/ > Manually Creating Five Columns Layout – Second Approach to fix this issue. Please check and let me know.
3. The same behaviour when Twenty Nineteen enabled https://tppr.me/9xuTK. It takes 6+ seconds for your server to load WordPress's jquery.js file https://tppr.me/MkUYY and themes can't replace, edit or somehow affect this file. Please contact your hosting provider and ask about this.
4. Could you send me FTP access to your website? I need to activate WP_DEBUG.
5. Social Links. Please wait a little bit more and you'll be able to edit them https://tppr.me/3tIEU
Best Regards,
Jelly Team
Ok now Contact Form should work. Please check and let me know.
Best Regards,
Jelly Team
Hello,
In order to show any section on Contact page please choose "Contact" as Parent https://tppr.me/clrVa. I already did so it's visible now https://tppr.me/u22Lt.
Tried the email from this website https://temp-mail.org/en and received the mail correctly: https://tppr.me/Wwmrg. Are you sure that [email protected] is available and can receive messages from the same server?
Best Regards,
Jelly Team
Thanks, I have removed the extra from appearing at the bottom of the page.
The form still isn't working for me though. Where should the '[email protected]' address be in the backend/dashboard? The info address is working. When I fill in the form i get a 'Message Sent' notification but the email doesn't arrive at [email protected] and isn't in the junk folder.
Thanks
Contact Form uses admin_email option you can set by going to wp-admin > Settings > General > Email Address. Please try a different email. You can also go to rebirth-jellythemes-plugin/mail.php:9 and try a different email by adding right to the code.
Best Regards,
Jelly Team
Thanks, working now and receiving emails to that address.
Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team