I purchased the theme through Themeforest, and once downloaded and started the installation, which initially showed no error. But once installed and activated, certain errors appear. I attached an image of the situation of the website. I have tried reinstalling the theme several times in different versions of wordpress. Specifically with the 4.5 which is the one that appears as compatible.
I purchased the theme through Themeforest, and once downloaded and started the installation, which initially showed no error. But once installed and activated, certain errors appear. I attached an image of the situation of the website.
I have tried reinstalling the theme several times in different versions of wordpress. Specifically with the 4.5 which is the one that appears as compatible.
I would appreciate a solution.
Hello,
Please install the latest version of WordPress. No issues on our test server: https://tppr.me/YEoy8
Could you please send us wp-admin login/password as a private message?
Best Regards,
Jelly Team
Could you please lower the version of PHP to 7.2? Or disable WP_DEBUG.
Best Regards,
Jelly Team
I have changed the version of PHP to 7.2, some problems have been fixed and it seems that the page is more stable, even so I still had problems
Do you have WP_DEBUG activated? Could you turn it off as a temporary solution?
Best Regards,
Jelly Team
It is already disabled but the problem persists.
Is there any other solution?
Could you please downgrade PHP to 5.6?
Best Regards,
Jelly Team
I've tried it but it's still the same
I cannot login to your website:
Could you check?
Best Regards,
Jelly Team