Okay
  Public Ticket #2264781
Layout problem
Closed

Comments

  • Karolis started the conversation

    When i imported data, followed instructions as shown on Youtube my page doesn't look same as the demo i saw before buying it. I added link to my page so you can have a look

    www.royalnawab.no/home/

    Also when i press Edit With Visual Composer button it shows me different look:

    https://imgur.com/a/eHVedNX

    Also when i want to edit it with backend editor it doesnt show anything, no columns, nothing. I can change only slider and logo.

  •  850
    Jelly replied

    Hello,

    It seems there is an incompatibility issue with the SSL connection on your server. Could you please send us wp-admin login/password as a private message?

    Best Regards,
    Jelly Team

  •   Karolis replied privately
  • Karolis replied

    Still waiting for a solution, i gave you login information..

  •  850
    Jelly replied

    Please check now with clean cache and let me know.

    Best Regards,
    Jelly Team

  • Karolis replied

    Frontpage is ok now, but when i want to edit it with wp bakery, it doesnt show up, only slider and one block:

    https://imgur.com/a/VMjtcZH

  •  850
    Jelly replied

    Unfortunately, Frontend Editor is not available. Please use Backend Editor.

    Best Regards,
    Jelly Team

  • Karolis replied

    https://imgur.com/a/BnN8btP

    it's literally nothing to edit, i wish to be able edit with backend i like it better that way, but it shows blank page

    please help me i gave you login details

  • Karolis replied

    How i apply for a refund? Theme is not working.

  •  850
    Jelly replied

    In order to edit sections please go to child pages. For example, to edit the About section please go to https://tppr.me/fJQ2P

    In order to request the refund please contact ThemeForest.

    Best Regards,
    Jelly Team

  • Karolis replied

    Ok i get it, i got angry and deleted my page today, i installed it again but my previous problem appears again with layout

    www.royalnawab.no/home/

    same login info i sent you before, could you fix it quickly again? that would be many thanks!

    So i understand now how to edit it, please help me with this and that's it :)

  • Karolis replied

    Still waiting

  •  850
    Jelly replied

    Sorry for the delay. Please check now.

    Best Regards,
    Jelly Team