I am unable to import the XML data that came with the download. I've tested the function and I can import other test data. Can I please get a copy of the single page XML data to import?

You caught me in the middle of dropping the database to start over :) should be good to go

I will turn them off, but I added them after the fact. This is a completely new install, I only added those to monitor your activity on the site. One moment.

Done

I've also tried this on another host (dev.oshcc.com) with the exact same results. I've tried different PHP versions and options for upload size and input time, nothing works.

If I grab sample XML import data from any other theme, I can import it.

I went ahead and turned on debugging in the wp-config.php file for you.

I've verified the import fails on a completely separate host with a different instance of wordpress, and a different version of PHP, but all the XML files located at https://www.wpzoom.com/theme-demo-content/ that I test with, work fine.

I thought it was the size but I used a larger one and the larger one works. I did find that if I removed some of the last half, I could get some of the content to import - so my guess is that there is an issue there somewhere.

If we can not get the demo data imported, then this is where I am at:

Item is "not as described" or the item doesn’t work the way it should.

If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.

I've created many websites in WordPress so I believe I'm not making a mistake in setting this up, I've done most of the leg-work for your troubleshooting, and I know that this is not an issue with the host because I've tried multiple hosts.

Many other themes for the same price have a very quick import feature with no hassle..........

So to follow this up, something is definitely not right and I'm going to be requesting a refund if I don't hear back in the next few hours. You included the demo content for "Rebirth" in the "Murdock" package on Themeforest.

This is the section that is broken. I split the XML into multiple pieces, this section breaks the import.

<item>
<title>Team</title>
http://jellydemos.com/wordpress/murdock/home/team/
<pubDate>Thu, 28 Sep 2017 15:36:54 +0000</pubDate>
<dc:creator><![CDATA[jelly]]></dc:creator>
http://jellydemos.com/wordpress/murdock/?page_id=51
<description></description>
<content:encoded><![CDATA[[vc_row][vc_column][murdock_jellythemes_voffset height="100"][murdock_jellythemes_pretitle align="left" text="Staff"][murdock_jellythemes_title text="Our Barbers" size="big" align="left-horizontal"][/vc_column][/vc_row][vc_row][vc_column width="1/3"][murdock_jellythemes_team_member image="52" name="Mack Donovan" position="Founder & Boss Barber" tw_url="#" fb_url="#" in_url="#"][/vc_column][vc_column width="1/3"][murdock_jellythemes_team_member image="54" name="David Bravo" position="Barber" tw_url="#" fb_url="#" in_url="#"][/vc_column][vc_column width="1/3"][murdock_jellythemes_team_member image="53" name="John Smith" position="Barber" tw_url="#" fb_url="#" in_url="#"][/vc_column][/vc_row][vc_row][vc_column][murdock_jellythemes_voffset height="100"][/vc_column][/vc_row]]]></content:encoded>
<excerpt:encoded><![CDATA[]]></excerpt:encoded>
<wp:post_id>51</wp:post_id>
<wp:post_date><![CDATA[2017-09-28 15:36:54]]></wp:post_date>
<wp:post_date_gmt><![CDATA[2017-09-28 15:36:54]]></wp:post_date_gmt>
<wp:comment_status><![CDATA[closed]]></wp:comment_status>
<wp:ping_status><![CDATA[closed]]></wp:ping_status>
<wp:post_name><![CDATA[team]]></wp:post_name>
<wp:status><![CDATA[publish]]></wp:status>
<wp:post_parent>11</wp:post_parent>
<wp:menu_order>8</wp:menu_order>
<wp:post_type><![CDATA[page]]></wp:post_type>
<wp:post_password><![CDATA[]]></wp:post_password>
<wp:is_sticky>0</wp:is_sticky>
<wp:postmeta>
<wp:meta_key><![CDATA[_vc_post_settings]]></wp:meta_key>
<wp:meta_value><![CDATA[a:1:{s:10:"vc_grid_id";a:0:{}}]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_edit_last]]></wp:meta_key>
<wp:meta_value><![CDATA[1]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[slide_template]]></wp:meta_key>
<wp:meta_value><![CDATA[default]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_wpb_vc_js_status]]></wp:meta_key>
<wp:meta_value><![CDATA[true]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_bg_color]]></wp:meta_key>
<wp:meta_value><![CDATA[#fff]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_pattern]]></wp:meta_key>
<wp:meta_value><![CDATA[0]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_slider_text]]></wp:meta_key>
<wp:meta_value><![CDATA[a:0:{}]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_slider_tiny]]></wp:meta_key>
<wp:meta_value><![CDATA[0]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_portfolio_button_1]]></wp:meta_key>
<wp:meta_value><![CDATA[a:0:{}]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_portfolio_button_link_1]]></wp:meta_key>
<wp:meta_value><![CDATA[a:0:{}]]></wp:meta_value>
</wp:postmeta>
<wp:postmeta>
<wp:meta_key><![CDATA[_murdock_jellythemes_portfolio_limit]]></wp:meta_key>
<wp:meta_value><![CDATA[8]]></wp:meta_value>
</wp:postmeta>
</item>

Alright, after cobbling together your XML, I'm only missing two sections. Can you check the screenshot below and see if you can help me add these? Or provide a working XML to use?

Started the process for a refund, let me know if you get this fixed. It's a shame, great theme otherwise.

Please refund my purchase, I downloaded a working theme and completed the project for my client, thanks.