Okay
  Public Ticket #2344491
Getting Started
Closed

Comments

  • David Cooper started the conversation

    Hi there, 

    Finally got around to trying to get your theme working with my site, but it appears that my download does not include the demo-content.xml file and I cannot make head nor tail of how to get started otherwise. I have watch the YouTube video for installation and it all looks very straightforward, but that was 4 years old and the admin interfaces look different now, and (as I say) the demo content file is just not there. 

    Also ... do I need to pay for a licence for WPBakery to use it for your theme ... again, the admin interface looks very different to the one in the video. 

    Can you please help. 

    Thanks,

    David

  •   Jelly replied privately
  • David Cooper replied

    Thank you Jelly Team, 

    Have downloaded the files and will have a go myself ... might need to come back to you if I can't get it working. 

    Quick question, as I am using sonorama as an update to an existing site, do I need to get rid of all the existing pages?

    David

  • David Cooper replied

    Further update ... installed the up to date Visual Composer, no problem, seemed to import the xml file OK but no content seems to have appeared and in particular no Home Page (the selling point of Sonorama for me was the single page/sectioned appearance). 

    Have no idea what to do from here, and cannot find any step by step guides to setting up the theme without importing the demo data, so is it the fact that the site has existing pages and content that is causing the problem, or am I missing na important step somewhere?

    It might be that I ask you to do the import for me as long as I know whether your deleting of data means I need to grab any text/content off my existing pages before you proceed. 

    Thanks,

    David

  •  840
    Jelly replied

    If imported pages and the ones that are already present on the server have the same name, WordPress Import doesn't import them, unfortunately.

    Could you create a new page > choose Template Home Page 1 > check if this works, since Home page doesn't really contain any info because it's all in wp-admin > Sections.

    You can find installation guide here: https://www.youtube.com/watch?v=qnsUskm-N0A&list=PLOwxvIckHcg2zZoFf7dKUSVPk3qrA1yVP&index=23 or go to ThemeForest > Account > Downloads > Sonorama > All Files & Documentation.

    Best Regards,
    Jelly Team

  • David Cooper replied

    Hi there, 

    Have followed your suggestion in the most recent post and now have the page set up, with the relevant sections, but cannot see how to edit the actual content of the sections. Can you point me to some documentation, or a tutorial, on how to do that ... it hasn't imported most of the sample media content, I assume because I have imported the file from a different folder to the one where the original is stored, therefore it was unable to find the files. 

    That is not an issue as long as I can see how to add and edit content for myself (I do now have all the sections imported and I assume I edit the content from there?).

    Thanks for you time,

    David

  • David Cooper replied

    Sorry ... me again. 

    I have worked out how to update most of the sections, but I have a further couple of questions. 

    First ... how do you update the contents of the slider? I cannot find that in the sections. 

    Second, is it possible to alter the order the sections display on the home page? I have put specific order numbers in the sections but this hasn't made any difference. 

    Third (OK, three questions) ... how can I stop the sections drawing on top of each other, as show in the attached image? This happens in two places on the page ... with the Discography and Tour Dates, as shown, and with the COntact and Social Networks further down the page. 

    Thanks,

    David

  •  840
    Jelly replied

    Hello,

    In order to edit sections please go to wp-admin > Sections > Edit. You can find documentation in ThemeForest > Account > Downloads > All Files & Documentation.

    To edit slider please go to wp-admin > Pages > Edit Home page > Slider Options.

    To change the order of sections please go to wp-admin > Appearance > Menus > Main Menu > Drag and Drop menu items.

    Third. Could you send us a link to your website?

    Best Regards,
    Jelly Team

  • David Cooper replied

    Thanks Guys, 

    Had figured out some of that, but was struggling with the slider ... didn't think to look in the Home Page settings. 

    The only remaining issue I still have (apart from the sections sitting on top of each other - which they have ever since I imported the sample data) is setting the Parallax background images and uploading the mp3 files for music tracks. In both cases there is a text link that would appear to do that, but when I click on it, it doesn't do anything. 

    Thanks for all your time on this ... must remember to pay to extend support!

    website is http://www.thereign.net 

    David

  • David Cooper replied

    UPDATE ... just had a look at the slider settings, and as with the tracks and parallax images, the text links don't do anything for me when I click them so cannot update images and mps there either. 

    I have tried those links on both Edge and Chrome. 

    David

  •  840
    Jelly replied

    Could you please send us wp-admin login/password as a private message?

    Best Regards,
    Jelly Team

  •   David Cooper replied privately
  •   David Cooper replied privately
  •  840
    Jelly replied

    You installed the theme incorrectly. I fixed it. Please go to Homepage > Slider Options to check.

    Best Regards,
    Jelly Team

  • David Cooper replied

    Hi there, 

    Whatever you did (and I did figure it was probably user error on my part) has done the rtrick. Everything now seems to be working correctly. 

    Thank you,

    David

  •  840
    Jelly replied

    Perfect!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team