Okay
  Public Ticket #2531245
Visual Composer Update Required
Closed

Comments

  • Jessica started the conversation
    September 7, 2020 at 12:30pm

    Hi, 

    I recently purchased and installed the Elixer Restaurant theme and I'm not happy. 

    I'm not able to edit the front end of the site using the Visual Editor and I'm receiving the below error when I open Visual Editor.


    I am also unable to discard pages and the below error occurs. 

    I've deactivated all order plugins and believe that the Visual Editor used in this theme needs to be updated. 

    Thanks in advance, 

    Jessica

  •  850
    Jelly replied
    September 7, 2020 at 7:25pm

    Hello,

    We are sorry for the inconvenience.

    Could you please send us wp-admin login/password and website url as a private message? I am going to update everything.

    Best Regards,
    Jelly Team

  •   Jessica replied privately
  •  850
    Jelly replied
    September 8, 2020 at 8:50am

    I updated everything so now it should work.

    Could you also re-send these image: "...below error when I open Visual Editor." and "...and the below error occurs." ? Unfortunately, I didn't receive them.

    Best Regards,
    Jelly Team