Okay
  Public Ticket #2554072
Upload theme
Closed

Comments

  • carlosyanizmadurga started the conversation

    Hi!

    I have a problem whit the upload of theme. I cant because "the link you followed has expired" appears. 

    I changed the php file and doesnt work yet. 

    I need support please.

    Thank you

  •  850
    Jelly replied

    Hello,

    Usually this happens because of performance issues on the server. Please try following https://docs.presscustomizr.com/article/333-how-to-fix-the-link-you-followed-has-expired-in-wordpress

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Hi. I have installed the theme in my wordpress and i have a few question.

    In first i dont know what URL you paste in each menu item in STRUCTURE MENU. I need to know that.

    Why I cant see the carrousel???

    And the second question: Need I the purchase lisence of VISUAL COMPOSER to edit the content of the template (change the menu, the contact …)????

    Thank you very much and I hope your answer

  •  850
    Jelly replied

    Hello,

    1. Please go to wp-admin > Menus > find Custom URL item > add this link https://tuloeligesyyolollevo.com/#about. Do the same with the rest.

    2. It seems there is an issue with Javascript. Could you please send us wp-admin login/password and website url as a private message?

    3. You don't need to purchase any licenses. Please send us login info so we can update WPBakery.

    Best Regards,
    Jelly Team

  •   carlosyanizmadurga replied privately
  •  850
    Jelly replied

    Please check now with clean cache.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Its working!

    Thank you so much!!!

  •  850
    Jelly replied

    Perfect!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Hello again...

    How do I edit the content of the template?

    Now that I have the theme installed and its displayed and I want on the web I need to modify the text, images, etc... from the template and I dont know how to do it from the builder.

    I need you tell me because I have only been able to see the home page to modify... I need modify the texto of menu, the images of gallery... etc....

    You can log in WP and you can see: https://tuloeligesyyolollevo.com/wp-admin/post.php?vc_action=vc_inline&post_id=285&post_type=page

    In short, I just want to change text and images and little else. The structure of the theme I want it to be as it is

    Thank you so much!!

  •  850
    Jelly replied

    Hello,

    In order to change the content of the homepage you need to go to each child page that represents it's sections. For example, if you want to edit About, you need to go to Pages > Homepage > About child page https://tuloeligesyyolollevo.com/wp-admin/post.php?post=17&action=edit.

    Please check my suggestion and let me know.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Ok.

    So I have to change only de child page, rigth?


  • carlosyanizmadurga replied

    And change the photos on the gallery??

  •  850
    Jelly replied

    Yes, only child pages.

    To change the gallery please go to wp-admin > Photos.

    Please note that you can download the theme documentation from Account > Downloads > All Files & Documentation.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Ok thank you!

  •  850
    Jelly replied

    Great! Do you need our help in anything else?

    Best Regards,
    Jelly Team

  •   carlosyanizmadurga replied privately
  •   carlosyanizmadurga replied privately
  •  850
    Jelly replied

    We glad that you've managed to fix this yourself. Please let us know if you need anything else.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Hi!

    1) I have a problem to configure the location in Google Maps. I am changing the APIS of Google Maps and doesnt work.

    2) I cant change the contact form.(both, the reservation and contact). I want changing the name, the titles... etc...

    Thanks!!

  •  850
    Jelly replied

    Hello,

    1. Please fix this error:

    js?key=AIzaSyCPSec3-D9717YYpthx7T5vrXF_sduqOlQ:70 Google Maps JavaScript API error: RefererNotAllowedMapError
    https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
    Your site URL to be authorized: https://tuloeligesyyolollevo.com/
    

    2. Jellytheme's Contact Form and Reservation Form cannot be edited, unfortunately. Please use Contact Form 7 or similar plugin.

    If you only need to change titles you can translate it using Loco Translate. All you need to do is to create a new English translation and it'll change the text.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Ok thank you! I will try it...

    Instead of translating with a plugin, could I change the html?

    I have tried change the social icons of footer because in the theme there are 4, and I want only 2 so I want to eliminate 2... And it was imposible... even I try custom the css whit "display: none" and doesnt work... could you help me??
    Thank you!



  •  850
    Jelly replied

    Please go to inc/functions.shortcodes.php:331. In this function you can edit every text field of the contact form. Reservation is on 359 line.

    In order to delete socials please go to footer.php and remove 5-9 or 10-14 and so on.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Ok thank you I have just edit succesfuly the text field of the contact and the reservation form!

    But to be able to send an email and that I receive it in the webmail service (to test that it works) I have to put the mail in "action" the "mailto" in the php or in the builder, right?

    Or what is the process?



  •  850
    Jelly replied

    Please go to wp-admin > Elixir Options > Contact > put your test email to Email for contact form.

    You can also go to inc/mail.php or inc/reservation.php and put the email to $mailTo.

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Hi! I have edit the php files. In mail.php I have change the "mailto and work it! I can recibe the mail form...... but I cant recibe nothing in reservation.php dont recibe nothing! and I have done the same than the mail.php

  •  850
    Jelly replied

    Please check now with clean cache, it seems to be working now: https://tppr.me/YKPmv

    Best Regards,
    Jelly Team

  •   carlosyanizmadurga replied privately
  •  850
    Jelly replied

    Everything is working from my side: https://tppr.me/kAyD0

    Please try using an email from this website: https://www.fakemail.net/

    Best Regards,
    Jelly Team

  • carlosyanizmadurga replied

    Ok thank you!

  •  850
    Jelly replied

    Great!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team