I setup everything but when I refreshed the site it says “Revolution Slider Error: Slider with alias design-slider not found.” but there’s no slider I found in your package which I could import and resolved this thing, now Please help me out ASAP.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
I'm facing a NO Navigation (arrows and bullets) issue, I've added two slides and i want arrows & bullets to go to next slide. I'm enabling the arrows but nothing shows up. I think theme's CSS is conflicting.
Unfortunately. nothing. Do I need to add anything to my hosts file?
Could you also make sure that you are enabling arrows in the right slider? I enabled them in "fullscreen" on our demo server and it worked correctly: https://tppr.me/vhiR
I did opened the site from another device, it is working fine.
Can you give me revolution slider plugin that you used in your demo and also export the full screen slider and send me, I'll activate your revolution slider plugin and will import your slider again, I hope It'll fine then.
It seems that you've updated Slider Revolution to the 6th version. Could you revert it to the one included with the theme? Just delete it and re-install it from the message where it says: "Recommended plugins".
Hi,
I setup everything but when I refreshed the site it says “Revolution Slider Error: Slider with alias design-slider not found.” but there’s no slider I found in your package which I could import and resolved this thing, now Please help me out ASAP.
Hello,
Could you please send us wp-admin login/password and website url as a private message? I am going to import everything.
Best Regards,
Jelly Team
okay.
I imported the data. Please check and let me know.
Best Regards,
Jelly Team
Yes, it is imported.
Thank you
Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team
Hi
I'm facing a NO Navigation (arrows and bullets) issue, I've added two slides and i want arrows & bullets to go to next slide. I'm enabling the arrows but nothing shows up. I think theme's CSS is conflicting.
Please help
Hello,
Where can we see the issue? It seems that you are using a video header.
Best Regards,
Jelly Team
No reply?
I am very sorry for the delay. I cannot load your website:
Could you check?
Best Regards,
Jelly Team
Can you please try to load again, it's okay from my end.
https://pixelmaze.co.uk/
Unfortunately. nothing. Do I need to add anything to my hosts file?
Could you also make sure that you are enabling arrows in the right slider? I enabled them in "fullscreen" on our demo server and it worked correctly: https://tppr.me/vhiR
Best Regards,
Jelly Team
arrows are not visible on my slides, I have given you the wp credentials already, can you please just check them if they are okay OR not.
Select the fullscreen slider
Could you send us similar screenshot: https://tppr.me/UO79x?
Best Regards,
Jelly Team
PFA,
Could you show me your URL on the screenshot?
Best Regards,
Jelly Team
Sure, Please see the attached image.
Not sure why, but I cannot load your website. Could you try loading it from a different device and/or when not logged-in?
Best Regards,
Jelly Team
It seems that I cannot load any websites on .co.uk domain using my internet provider.
Please allow me some time to figure out what to do with the issue.
Best Regards,
Jelly Team
I did opened the site from another device, it is working fine.
Can you give me revolution slider plugin that you used in your demo and also export the full screen slider and send me, I'll activate your revolution slider plugin and will import your slider again, I hope It'll fine then.
oh okay. I'm on hold until then.
Ok it started working now.
It seems that you've updated Slider Revolution to the 6th version. Could you revert it to the one included with the theme? Just delete it and re-install it from the message where it says: "Recommended plugins".
Best Regards,
Jelly Team
okay! let me do this.
Hi,
I have deleted the plugin and installed the version that came with the demo, before deleting the plugin I exported the "fullscreen" slider.
Now I'm importing the slider in the theme's given version of revolution slider, but it is giving me error.
Can you please import the fullscreen slider like you did at the starting of this ticket.
I imported "fullscreen" slider and enabled Arrows navigation. Please check and let me know.
Best Regards,
Jelly Team
Thank you for your help, yes the issue is fixed.
Thanks again
Great! Please create a new ticket if you need our help in anything else.
Best Regards,
Jelly Team