Okay
  Public Ticket #2611056
errors
Closed

Comments

  • jungesdesign started the conversation
    November 25, 2020 at 12:38am

    the theme I bought is giving errors .. what do I do?

    I can't get in to administer.
    My client is complaining ..

    Please I need help..

    to work, I had to disable the theme and disable some plugins ...


  •  850
    Jelly replied
    November 25, 2020 at 10:25am

    Hello,

    Could you please send us FTP login/password/url to your website as a private message?

    Best Regards,
    Jelly Team

  •   jungesdesign replied privately
  •  850
    Jelly replied
    November 25, 2020 at 5:50pm

    I updated plugins and re-installed the theme because functions.php file was missing. Please check now and let me know.

    Best Regards,
    Jelly Team

  • jungesdesign replied
    November 25, 2020 at 7:55pm

    Thank you very much, I was tense, because I would have to redo the site again!

    The site did return and is exactly the same, I didn't miss anything.

    I don't know what happened, because I didn't touch the files. Could it have been an update of the theme?

    Well, thank you so much for your help! =)))

  •  850
    Jelly replied
    November 25, 2020 at 10:15pm

    Not sure why it was removed, but I glad that it's fixed now.

    Please create a new ticket if you need our help in anything else.

    Best Regards,
    Jelly Team