Okay
  Public Ticket #2625453
i need a refund
Closed

Comments

  • Paloma Nieto started the conversation
    December 8, 2020 at 8:08pm

    this theme does not work, i am having alot of issues with it and it still is not working properly. i would like a refund as soon as possible.

  •  850
    Jelly replied
    December 8, 2020 at 9:23pm

    Hello,

    Could you tell us what exactly isn't working so we can help?

    Did you import the demo data like it said in the theme documentation? I can import it for you if you want.

    Best Regards,
    Jelly Team

  •   Paloma Nieto replied privately
  •   Paloma Nieto replied privately
  •  850
    Jelly replied
    December 9, 2020 at 9:50am

    I imported the demo data and everything is working correctly: https://tppr.me/vEoqX

    The only problem is that your logo is too big. Could you resize it?

    Best Regards,
    Jelly Team

  •  850
    Jelly replied
    December 9, 2020 at 9:50am

    I didn't delete or change anything, just switched the theme and deactivated other plugins.

    Best Regards,
    Jelly Team

  •   Paloma Nieto replied privately
  •  850
    Jelly replied
    December 10, 2020 at 10:58am

    Hello,

    Please contact ThemeForest about this.

    Please note that according to ThemeForest' refund rules https://themeforest.net/page/customer_refund_policy since you've already downloaded our theme, we may not be able to refund your purchase.

    Best Regards,
    Jelly Team