I love this template, however, a few months ago it started to behave badly after a wordpress upgrade (I think). You click anywhere on the page and it creates a black screen with an "x" in the top right (see attached screenshot). So if anyone wants to signup on our mailing list or play the sound clips they break the site. Do you know why this is happening? I've tried updating php and plugins and it doesn't help. My developer and I can't figure it out. Please help.
We are very sorry for this. WP 5.6 update broke quite a lot so could you please send us wp-admin login/password and website url as a private message? We are going to fix everything ASAP.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Hi,
I love this template, however, a few months ago it started to behave badly after a wordpress upgrade (I think). You click anywhere on the page and it creates a black screen with an "x" in the top right (see attached screenshot). So if anyone wants to signup on our mailing list or play the sound clips they break the site. Do you know why this is happening? I've tried updating php and plugins and it doesn't help. My developer and I can't figure it out. Please help.
Thank you,
Nicole
Hello,
We are very sorry for this. WP 5.6 update broke quite a lot so could you please send us wp-admin login/password and website url as a private message? We are going to fix everything ASAP.
Best Regards,
Jelly Team
Please check now with clean cache.
Best Regards,
Jelly Team
Hey Jelly Team, Thank you for the fix. I am fixing some tiny details but its working great. Thanks a million. : D
Nicole
Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team