I currently have v6.1 of this plugin installed (supplied by yourselves when I installed the Sonorama theme), and it is continually begging to be updated not only by WP Admin but also the Wordfence security plugin, but there are issues.
First, auto-update will not work because it is not directly licensed. Fair enough.
Second, It refuses to be deactivated or deleted through WP Admin dashboard, which would allow me to install a more up to date version.
Third, WPBakery support has sent me to you to organise the update because the plugin was installed as part of the Sonorama installation.
I could delete the plugin folder via FTP but I am not sure that resolves the problem as I am then without it if I need to further update the site.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
I currently have v6.1 of this plugin installed (supplied by yourselves when I installed the Sonorama theme), and it is continually begging to be updated not only by WP Admin but also the Wordfence security plugin, but there are issues.
First, auto-update will not work because it is not directly licensed. Fair enough.
Second, It refuses to be deactivated or deleted through WP Admin dashboard, which would allow me to install a more up to date version.
Third, WPBakery support has sent me to you to organise the update because the plugin was installed as part of the Sonorama installation.
I could delete the plugin folder via FTP but I am not sure that resolves the problem as I am then without it if I need to further update the site.
What do I need to do at this point?
Thanks,
David
Thanks for the quick response.
David
Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team