Okay
  Public Ticket #2709992
Website is not working anymore
Closed

Comments

  • Norman Winter started the conversation

    Hi, my website is not working anymore. My web designer told me that this theme will not longer work and i have to buy a new theme to get it work with the current WordPress version. Is it possible to get my current website up and running again for a longer period of time without any problems? of course i will pay the support if there is with the prospect of a functioning website :)


    Best,

    Norman

  •  850
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    We are going to fix everything.

    Best Regards,
    Jelly Team

  •   Norman Winter replied privately
  •  850
    Jelly replied

    I updated everything in the theme but it seems that the problem is not in the theme https://tppr.me/ev37p

    As you can see event Twenty Twenty-One have the same issue.

    Could you check your WP installation?

    Best Regards,
    Jelly Team

  • Norman Winter replied

    Whatever you did, the website is working again now. 

    Thank you for your help :)

  •  850
    Jelly replied

    Great!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team