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  Public Ticket #2751236
contact form setup
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Comments

  • Genesis Solis started the conversation

    I am trying to set up the contact form page on coolfolio but I am having trouble. I am following the steps on this article: https://jellythemes.ticksy.com//article/8964/ but these steps are for a different product, not coolfolio so there are some differences which is why I can't get it to work. Is there a step-by-step guide for coolfolio?

  •  850
    Jelly replied

    Hello,

    Could you please send us ftp login/password/url to your website as a private message?

    Please also send us a link to your website.

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    I’m working on it from my local computer, I don’t have it up live yet. I purchased the html coolfolio template it’s not the wordpress theme. It's a fresh download so I was hoping you would have step by step instructions or some documentation for the coolfolio template.

  •  850
    Jelly replied

    Templates usually only provide design. If you check the demo contact doesn't work since it's only the design: http://jellydemos.com/html/berk/contact-minimal.html

    If you need full functionality you need to use WP Theme.

    This article is what you need to use: https://jellythemes.ticksy.com//article/8964/

    Just make sure that your files are imported and also the form is correct.

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    I don't want to use wordpress though, it the article for wordpress theme or template? I tried following the article step by step but the validation on main.js breaks the site.

  •  850
    Jelly replied

    Article is for templates.

    Could you send us the error?

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    when I add the validation to main.js and refresh the page, the page never loads. I only get a spinner. When I comment out the validation and refresh, the page loads again. The article is a little different than my coolfolio template so I don’t know if I’m doing something wrong since it’s not exactly the same.

  •  850
    Jelly replied

    Please open Console and send us a screenshot of the error: https://developer.chrome.com/docs/devtools/open/

    Best Regards,
    Jelly Team

  • Genesis Solis replied
    3195882975.png
  •  850
    Jelly replied

    It seems that you put .js files before jquery.js file. Could you make sure that your code is similar to 6188672293.jpg

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    This is what I have in the head of the contact page. Should it also go in the head of index.html?

      <head>
        <meta charset="utf-8">
        <meta name="description" content="">
        <meta name="viewport" content="width=device-width,initial-scale=1,shrink-to-fit=no">
        <title>Contact | Genesis Studio</title>
        <link rel="apple-touch-icon" href="apple-touch-icon.png">
        <!-- Place favicon.ico in the root directory -->
        <link rel="stylesheet" href="styles/vendor.css">
        <link rel="stylesheet" href="styles/theme-cool.css">   
        <script src="scripts/vendor/jquery.form.js"></script> <!--  Add on scripts  -->
        <script src="scripts/vendor/jquery.validate.js"></script>  <!-- Add on scripts -->
        <script src="scripts/vendor/modernizr.js"></script>
    </head>

  •  850
    Jelly replied

    Please add them before "scripts/main.js".

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    Thanks, it looks like the page is loading now but the form is still not working and "Your Message Has Been Sent! Thank you for contacting us." is showing up before I click send.

  •  850
    Jelly replied

    Did you add 

    .formSent {
        margin: 10px;
        text-align: center;
        padding: 0 0px;
        color: #cbc8c8;
        display: none;
    }
    

    to your CSS styles file?

    Best Regards,
    Jelly Team

  • Genesis Solis replied

    yes, I added it to main.css

  •  850
    Jelly replied

    I am sorry, but we need to check the code. Could you upload it to some free online hosting and send us FTP?

    Best Regards,
    Jelly Team