Comments Luca Barbazza started the conversationJuly 13, 2021 at 2:45pmHi, I have a couple of problem with your templates:1) When I try to access my website from a smartphone device, the news section does not work properly. The navigation buttons do not scroll properly2) When I try to access my website from a smartphone device, the page sometimes is not fixed (it seems to scroll horizontally)My website is:https://www.ambradmarte.it/How can I solve it?Thanks. Luca Barbazza 840Jelly repliedJuly 14, 2021 at 10:45amHello,1. Could you elaborate, with screenshots if possible? I check it on my Android (Chrome) and it seems correct.2. Similar to 1. Do you have similar issue with our live demo site: https://themeforest.net/item/sonorama-onepage-music-template/7432240?s_rank=28?Best Regards,Jelly TeamLuca Barbazza repliedJuly 14, 2021 at 1:49pm1) I check the webpage using three different smartphone and they all behave in the same way (see attachments)2) Yes and it is a bit annoying. When I scroll left/right the page shouldn't scroll. 840Jelly repliedJuly 15, 2021 at 11:33amPlease allows us time to fix these issue.Could you please send us ftp login/password/url to your website as a private message? So we can apply fixes.Best Regards,Jelly Team Luca Barbazza replied privately 840Jelly repliedJuly 16, 2021 at 10:07amCould you check now with clean cache?Best Regards,Jelly TeamLuca Barbazza repliedAugust 2, 2021 at 12:20pmDear Jolly Team, I have another problem. The website with video bakground (index2.html) does not work on mobile as well as video controls.How can I solve it? 840Jelly repliedAugust 3, 2021 at 10:02amHello, The background video cannot work in mobile screen because it is the restriction of jquery and mobile device.Best Regards,Jelly TeamLuca Barbazza repliedAugust 4, 2021 at 11:29amI'm sorry but in the demo version that I found here (http://jellydemos.com/html/sonorama/index2.html) the video is visible also from mobile devices... 840Jelly repliedAugust 5, 2021 at 10:08pmPlease allow us some time to check this.Best Regards,Jelly Team 840Jelly repliedAugust 9, 2021 at 10:23amPlease check with clean cache.Best Regards,Jelly Team Sign in to reply ...
Hi, I have a couple of problem with your templates:
1) When I try to access my website from a smartphone device, the news section does not work properly. The navigation buttons do not scroll properly
2) When I try to access my website from a smartphone device, the page sometimes is not fixed (it seems to scroll horizontally)
My website is:
https://www.ambradmarte.it/
How can I solve it?
Thanks.
Luca Barbazza
Hello,
1. Could you elaborate, with screenshots if possible? I check it on my Android (Chrome) and it seems correct.
2. Similar to 1. Do you have similar issue with our live demo site: https://themeforest.net/item/sonorama-onepage-music-template/7432240?s_rank=28?
Best Regards,
Jelly Team
1) I check the webpage using three different smartphone and they all behave in the same way (see attachments)
2) Yes and it is a bit annoying. When I scroll left/right the page shouldn't scroll.
Please allows us time to fix these issue.
Could you please send us ftp login/password/url to your website as a private message? So we can apply fixes.
Best Regards,
Jelly Team
Could you check now with clean cache?
Best Regards,
Jelly Team
Dear Jolly Team, I have another problem. The website with video bakground (index2.html) does not work on mobile as well as video controls.
How can I solve it?
Hello,
The background video cannot work in mobile screen because it is the restriction of jquery and mobile device.
Best Regards,
Jelly Team
I'm sorry but in the demo version that I found here (http://jellydemos.com/html/sonorama/index2.html) the video is visible also from mobile devices...
Please allow us some time to check this.
Best Regards,
Jelly Team
Please check with clean cache.
Best Regards,
Jelly Team