Okay
  Public Ticket #2847531
Importing demo content
Closed

Comments

  • Gary started the conversation

    Hello , i installed the theme but i cant figure out how to make it look like the demo dull installation .

  •  840
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    If necessary, can I delete the current content and import everything again?

    Best Regards,
    Jelly Team

  •   Gary replied privately
  •  840
    Jelly replied

    I imported the data.

    Could you please send us ftp login/password/url to your website as a private message? I need to update a file because right now there is an issue with black modal box when you click somewhere on a page. I updated the theme but the issue persists.

    Best Regards,
    Jelly Team

  •   Gary replied privately
  •  840
    Jelly replied

    It says:

    The password does not match the user account or the account does not exist. Please verify both the user name and password and try again.

    Could you check?

    Best Regards,
    Jelly Team

  •   Gary replied privately
  •  840
    Jelly replied

    Could you send us a verification code?

    Best Regards,
    Jelly Team

  •   Gary replied privately
  •   Gary replied privately
  •  840
    Jelly replied

    Could you check and send another one? It seems that the previous one is expired.

    Best Regards,
    Jelly Team

  •   Gary replied privately
  •  840
    Jelly replied

    Ok perfect! Please check now with clean cache.

    Best Regards,
    Jelly Team

  • Gary replied

    Thanks a lot , Great support.

  •  840
    Jelly replied

    Great!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team

  • Gary replied

    Hello , i checked the website again , but there are lots of issues on the website and it`s not close to what i expected , can we do the installation process again ? i can fully uninstall the wordpress and install it again, so you can import everything again .

  •  840
    Jelly replied

    Yes. Please let me know when ready and I am going to import the data.

    Best Regards,
    Jelly Team

  •   Gary replied privately
  • Gary replied

    please make sure we have this theme installed : 

    http://jellydemos.com/wordpress/muziq/multipage-hiphop/

  •  840
    Jelly replied

    Please check now.

    Best Regards,
    Jelly Team

  • Gary replied

    Everything looks perfect now , thanks again for your help

  •  840
    Jelly replied

    Great! Please create a new ticket if you need our help in anything else.

    Best Regards,
    Jelly Team