Okay
  Public Ticket #2960683
Issue with the theme
Closed

Comments

  • axelgdesign started the conversation

    I am getting a black overlay that I can't close.

    This happens when I click on the menu items, but as well when I try to go back to my Wordpress Dashboard. Basically when I'm previewing and what to edit the page or click anything else, the page is getting "locked" by the black overlay.


  •  840
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    We are going to fix everything.

    Best Regards,
    Jelly Team

  •   axelgdesign replied privately
  •  840
    Jelly replied

    Please check now with clear cache.

    Best Regards,
    Jelly Team

  • axelgdesign replied

    Perfect!

    Can you tell me what caused the issue?

  •  840
    Jelly replied

    There was an issue with one of included libraries.

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team