Okay
  Public Ticket #2996137
Instalation
Closed

Comments

  • Dovile started the conversation
    March 6, 2022 at 4:55pm

    Dear Jellythemes,

    I am not sure how to instal the template I've bought. Can you help?

    Best,

    Dovile

  •  850
    Jelly replied
    March 6, 2022 at 9:07pm

    Hello,

    Templates aren't installable. Please upload it to your server, then open in your browser website/templatefolder/index.html.

    Best Regards,
    Jelly Team

  • Dovile replied
    March 6, 2022 at 9:22pm

    Hello,

    I watched your video and tried to upload the downloaded folder. However, it says that "The package could not be installed. The theme is missing the style.css stylesheet."

    Best,

    Dovile

  •  850
    Jelly replied
    March 7, 2022 at 10:49am

    Please take a look at https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    Templates aren't installable, so you cannot install on your WordPress.

    Best Regards,
    Jelly Team

  • Dovile replied
    March 7, 2022 at 4:38pm

    Hello! I read the article you sent before, however I can't find the right zip folder in the purchased item.

    Best,

  •  850
    Jelly replied
    March 8, 2022 at 10:38am

    Because you purchased a template that cannot be installed. Only WordPress themes can be installed.

    Best Regards,
    Jelly Team

  • Dovile replied
    March 8, 2022 at 2:52pm

    Hello,

    So what can I do with my purchased item? How I can use it? Can I request a refund and buy the same design but a theme for wordpress?

    Best,


    Dovile

  •  850
    Jelly replied
    March 8, 2022 at 8:13pm

    Please contact ThemeForest about the refund. Only they can refund you.

    Best Regards,
    Jelly Team