Okay
  Public Ticket #3009579
Video is slow
Closed

Comments

  • olivier1995 started the conversation
    March 24, 2022 at 4:18pm

    Hi, Is there a way to make the video appear right away.


    There is a 3-5 seconds delay before it autoplay.


    Thanks

  • olivier1995 replied
    March 24, 2022 at 5:02pm

    Also, nothing show on mobile.

  •  840
    Jelly replied
    March 24, 2022 at 7:06pm

    Hello,

    The video need to be loaded first. No much we can do unfortunately. We can change the background to black, if you want.

    Best Regards,
    Jelly Team

  •  840
    Jelly replied
    March 24, 2022 at 7:07pm

    Could you please send us ftp login/password/url to your website as a private message?

    We need to look into this more.

    Best Regards,
    Jelly Team

  • olivier1995 replied
    March 25, 2022 at 11:21pm

    host 72.167.105.216

    port 21

    user: [email protected]

    pass: Obmoli1995!

  •  840
    Jelly replied
    March 27, 2022 at 10:06pm

    Please check now with manually cleared browser cache.

    Best Regards,
    Jelly Team