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  Public Ticket #3097449
Unable to install theme
Closed

Comments

  • Yonatan started the conversation

    Hi there,

    I bought the theme (http://jellydemos.com/wordpress/muziq/) without realizing that it was not compatible with WP 6. Now, I am not able to install the required plugins (wordpress itself errors out). Is there a WP 6 version? If not, can I get a refund so that I can purchase something else?

    Purchased this from https://themeforest.net/item/muziq-music-band-musician-wordpress-theme/16339408 today, on August 4.  My purchase code is

    51f1c027-8420-4ecd-9fe7-cb8384dbd4fd

    Thank you.

    Yonatan

  •  839
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    Which demo would you like us to import?

    Best Regards,
    Jelly Team

  •   Yonatan replied privately
  •  839
    Jelly replied

    I imported the data. The only issue is that your server didn't allow me to import the media, so please upload your own images and assign them to Pages.

    Best Regards,
    Jelly Team

  •   Yonatan replied privately
  •  839
    Jelly replied

    Great! Please keep us updated.

    Best Regards,
    Jelly Team

  • reinctm replied

    Good day, i purchased the Elixir - restaurant wordpress theme and its missing the style.css stylesheet. please assist with this

  •  839
    Jelly replied

    Hello reinctm,

    Please create a new ticket with included purchase code.

    Best Regards,
    Jelly Team