Okay
  Public Ticket #3102151
import error
Closed

Comments

  • hojjat started the conversation

    import file have error


    demo file not worked

  •  850
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    Which demo would you like us to import?

    Best Regards,
    Jelly Team

  •   hojjat replied privately
  •  850
    Jelly replied

    Please check now. Everything should be imported now.

    Best Regards,
    Jelly Team

  • hojjat replied

    thanks

  •  850
    Jelly replied

    Great!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team

  • hojjat replied

    hi 

    Thank you for the good support
    There is a problem playing the video in the mobile version

    The first page of the video is not displayed in the mobile version
    Please guide me


  •  850
    Jelly replied

    I've updated YTPlayer.js file so it should work now. Could you check with the manually cleared browser cache?

    Best Regards,
    Jelly Team

  •   hojjat replied privately
  • hojjat replied

    Thank you for the good support

    The first page of the video is displayed but have watermark 

  •  850
    Jelly replied

    Could you send us a screenshot of the watermark? Are you referring to See attach?

    Best Regards,
    Jelly Team

  • hojjat replied

    hi 

    pls install or update YTPlayer.js file

    There is a problem playing the video in the mobile and all version


  •  850
    Jelly replied

    I've updated YTPlayer, so please check with cleared browser cache.

    Best Regards,
    Jelly Team