Comments indianna4 started the conversationNovember 9, 2022 at 11:44amCritical error on website and now i cant even login to backend, i had installed the theme but hadnt even made it live. 850Jelly repliedNovember 9, 2022 at 12:08pmHello,Could you please send us wp-admin login/password and ftp login/password/url and website url as a private message?We are going to fix this ASAP.Also which demo would you like for us to import?Best Regards,Jelly Teamindianna4 repliedNovember 10, 2022 at 1:23pmHi there, thank you for the reply. My client is hesitant to give out these details. Perhaps you could share how you would fix and I could give it a try? 850Jelly repliedNovember 10, 2022 at 4:24pmPlease enable WP_DEBUG https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log and send us debug.log file, so we can take a look at the issue.Best Regards,Jelly Team Sign in to reply ...
Critical error on website and now i cant even login to backend, i had installed the theme but hadnt even made it live.
Hello,
Could you please send us wp-admin login/password and ftp login/password/url and website url as a private message?
We are going to fix this ASAP.
Also which demo would you like for us to import?
Best Regards,
Jelly Team
Hi there, thank you for the reply. My client is hesitant to give out these details. Perhaps you could share how you would fix and I could give it a try?
Please enable WP_DEBUG https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log and send us debug.log file, so we can take a look at the issue.
Best Regards,
Jelly Team