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  Public Ticket #3433238
Contact Page not working
Closed

Comments

  • Lavar started the conversation

    I purchased the "Berk - Minimal & Cool Portfolio Template" but the contact page doesn't work. When I tried to send a test email and clicked on the "send mail" button the page goes blank and it never sends the email.

    Can you send me an updated file. 

    Thanks

  •  839
    Jelly replied

    Hello,

    Since you are using a template, please follow this guide:

    https://jellythemes.ticksy.com//article/8964/

    Please note that templates only provide you with design and sometimes JS scripts. Any PHP code you need to developer yourself.

    Best Regards,
    Jelly Team

  •   Lavar replied privately
  •   Jelly replied privately
  • Lavar replied

    Hi, it's still not working. Website is loading blank after submission.

    Below is a message from my designer.

    "I have tested the PHP mail functionality of your account by creating a test script and I could see that the script is sending emails fine. There seems to be an issue with action script mail.php of the form. Please contact your web developer regarding the issue with action script of the contact form."

    When I purchased this template I was under the impression that the contact form was functional and all I would have to do is change the email address. 

    It said Files Included: Layered PNG, Layered PSD, PHP Files, HTML Files, CSS Files, JS Files, PS

    I'm not familiar with php files so can you fix this on your end so I can download the updated file.

    Thanks, 

  •  839
    Jelly replied

    Could you please send us ftp login/password/url to your website as a private message?

    Best Regards,
    Jelly Team

  •   Lavar replied privately
  •   Lavar replied privately
  • Lavar replied

    Hi, I see that the email now sends the message but it just goes to the "mail.php" page that then shows a white page that says "Email sent successfully.". However, you're unable to see the website. The header and contact page disappears. 

    It should show that email was sent successfully on the contact page.

  •  839
    Jelly replied

    The directory is empty when I log-in using the provided FTP info. Could you check?

    Attached files:  Screenshot 2023-08-14 at 23.10.19.jpg

    Best Regards,
    Jelly Team

  •   Lavar replied privately
  •  839
    Jelly replied

    All done! Make sure to clear your browser cache before checking the website.

    Best Regards,
    Jelly Team

  • Lavar replied

    Thank You!

  •  839
    Jelly replied

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

    Thank you so much for all your help!!!

    Best Regards,
    Jelly Team

  • Lavar replied

    Will Do. Thanks Again

  •   Lavar replied privately
  •   Lavar replied privately
  •  839
    Jelly replied

    Certain files were missing. Should work now. Please check with cleared browser cache.

    Best Regards,
    Jelly Team

  • Lavar replied

    Thanks!

  •  839
    Jelly replied

    Great! Please create a new ticket if you need our help in anything else.

    Best Regards,
    Jelly Team