"Wpbakery not working" (#3452779) / JellyThemes

Sam started the conversation
September 6, 2023 at 2:09pm
Same problem as Thomas Obernosterer on February 16, 2023 at 7:31pm
"WPBakery Page Builder" plugin causes the website to crash and cannot be activated!
Sam replied
September 6, 2023 at 5:24pm
Nevermind, I requested a refund. Will not be using the theme anymore, it's too unstable.
864
Jelly replied
September 6, 2023 at 8:55pm
Hello,

If you update the plugin with the one from the attachment the issue will be fixed.
Best Regards,
Jelly Team
Sam replied privately
864
Jelly replied
September 7, 2023 at 1:49pm
Please contact ThemeForest about refunds.
Best Regards,
Jelly Team
Sam replied
September 7, 2023 at 2:21pm
There is a refund request active through Themeforest already:
https://themeforest.net/refund_requests/21019634-6a88-4fdd-88e6-5c6b0607b355?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

You have to reply to this refund request.
Best,

Sam Rombaut
Sam replied
September 11, 2023 at 10:31am
Hi Jelly,

Please respond to the refund request I filed on Envato:
https://themeforest.net/refund_requests/21019634-6a88-4fdd-88e6-5c6b0607b355?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

Best,

Sam Rombaut