Comments Eva started the conversationSeptember 22, 2023 at 8:32amHi, I bought this theme a while ago and built a website with it. Unfortunately, I am now being told by my host company that the website must be taken offline because certain updates cannot be made. Those updates cannot be done because the WPBakery Page Builder and Slider revolution plugins, which are implemented with the theme, cannot be updated. What I hear from the host party is that the critical error is probably with the Slider revolution. I will send a screenshot of the message I receive when I want to update it. I hope you can help me with this and that the website doesn’t have to be taken offline! Regards, EvaAttached files: Schermafbeelding 2023-09-22 om 10.30.52.png Jelly replied privatelyEva repliedSeptember 28, 2023 at 8:07pmHi, thank you!Should i delete the plugins that are on the website now before i add the new ones you send me?Kind regards! 839Jelly repliedSeptember 29, 2023 at 8:37amHello,Please delete the old ones before installing the updates.Best Regards,Jelly TeamEva repliedSeptember 29, 2023 at 9:00amThe plugin doesnt work, it is giving an error.The website is now broken.Eva repliedSeptember 29, 2023 at 9:03amOkay i reinstalled the old plugin that needs an update and website is working again.But the problem remains that i am unable to install the packages you just send me.. 839Jelly repliedSeptember 29, 2023 at 12:26pmCould you please send us wp-admin login/password and website url as a private message?Best Regards,Jelly Team Eva replied privately 839Jelly repliedSeptember 29, 2023 at 8:55pmI updated WPBakery + Slider Revolution. The website seems to be working correctly. Could you check?Best Regards,Jelly TeamEva repliedSeptember 30, 2023 at 4:21pmhi!The website is working okay, but is still see a update requirements when i check wp bakery in the plugins.. is that right? 839Jelly repliedOctober 1, 2023 at 9:26pmThis is correct. Even so it shows that there is an update available, the version I sent you is the most compatible with the theme.Best Regards,Jelly Team Sign in to reply ...
Hi,
I bought this theme a while ago and built a website with it.
Unfortunately, I am now being told by my host company that the website must be taken offline because certain updates cannot be made.
Those updates cannot be done because the WPBakery Page Builder and Slider revolution plugins, which are implemented with the theme, cannot be updated.
What I hear from the host party is that the critical error is probably with the Slider revolution.
I will send a screenshot of the message I receive when I want to update it.
I hope you can help me with this and that the website doesn’t have to be taken offline!
Regards,
Eva
Attached files: Schermafbeelding 2023-09-22 om 10.30.52.png
Hi, thank you!
Should i delete the plugins that are on the website now before i add the new ones you send me?
Kind regards!
Hello,
Please delete the old ones before installing the updates.
Best Regards,
Jelly Team
The plugin doesnt work, it is giving an error.
The website is now broken.
Okay i reinstalled the old plugin that needs an update and website is working again.
But the problem remains that i am unable to install the packages you just send me..
Could you please send us wp-admin login/password and website url as a private message?
Best Regards,
Jelly Team
I updated WPBakery + Slider Revolution. The website seems to be working correctly. Could you check?
Best Regards,
Jelly Team
hi!
The website is working okay, but is still see a update requirements when i check wp bakery in the plugins.. is that right?
This is correct. Even so it shows that there is an update available, the version I sent you is the most compatible with the theme.
Best Regards,
Jelly Team